Lead Desktop Engineer

Boardroom Appointments; Randfontein; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments is seeking a senior IT professional in Randfontein to lead the desktop engineering team and oversee enterprise desktop environments. The role covers deployments, upgrades, and complex troubleshooting while collaborating with management and stakeholders to ensure project success.

The ideal candidate will bring extensive leadership experience, strong IT security knowledge, and a track record of optimizing desktop operations and budgets.

Qualifications

• Extensive experience leading desktop engineering teams and IT operations.
• Strong exposure to desktop deployments, upgrades, and troubleshooting across enterprise environments.
• Solid understanding of IT security, data protection, and compliance frameworks.

Responsibilities

• Lead and mentor a team of desktop engineers, ensuring performance and training.
• Coordinate large-scale IT projects including deployments, migrations, and system implementations.
• Act as escalation point for complex incidents and drive timely resolutions.
• Oversee budgets, resource allocation, and vendor management for desktop support operations.
• Contribute to IT strategy, policies, and continuous improvement initiatives.

Skills

Technical leadership

Desktop support

System optimization

Security & compliance

Team management

Project coordination

Stakeholder communication

Education

MCSE

CompTIA Network+

ITIL

Job description

Key Experience and Skills:

• Extensive Technical Expertise:
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management:
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management:
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement:
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration:
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services