Lead Desktop Engineer

Boardroom Appointments; Klerksdorp; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Boardroom Appointments is seeking a senior IT Desktop Operations Manager in South Africa to lead a team of desktop engineers and drive enterprise IT initiatives. You will oversee desktop deployments, system upgrades, security practices, and performance reporting to senior management.

Applicants should bring deep technical expertise across Windows, macOS, Linux, networking, and IT security, plus proven leadership, project management, and stakeholder communication skills to deliver on time and

Qualifications

• Extensive experience in desktop engineering and IT operations.
• Strong leadership with mentoring and team development.
• Proven ability to manage large desktop deployment projects and budgets.
• Experience in IT strategy development and process improvement.
• Excellent communication with stakeholders and management.

Skills

Extensive Technical Expertise

Leadership and Team Management

Project and Stakeholder Management

Strategic Input and Continuous Impro v

Communication and Collaboration

Job description

Key Experience and Skills:

• Extensive Technical Expertise:
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management:
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management:
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement:
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration:
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services