Lead Desktop Engineer

Boardroom Appointments; Carletonville; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Professional development opportunities

ITIL training

Job summary

Boardroom Appointments seeks a senior IT Desktop Services Manager in Gauteng to lead a team of desktop engineers across complex environments. You will oversee deployments, upgrades, troubleshooting, and day-to-day operations while aligning with management on scope and timelines.

You will drive leadership, project management, budgeting, and vendor coordination, with a focus on security, policy adherence, and continuous improvement across enterprise IT landscapes.

Qualifications

• Experience leading desktop engineering teams.
• Experience with desktop deployments and project management.
• Strong communication with management and stakeholders.

Responsibilities

• Lead desktop engineering team, mentoring junior and senior members.
• Coordinate desktop deployments, upgrades, and troubleshooting initiatives.
• Act as escalation point for complex issues and ensure resolution.
• Oversee team performance, training, and resource allocation.
• Manage large-scale projects, define scope, timelines, and budgets.

Skills

Desktop systems

Networking

Enterprise IT

Leadership

Team management

Project management

Stakeholder communication

IT security & compliance

Education

MCSE

CompTIA Network+

ITIL Foundation

Tools

MCSE

CompTIA Network+

ITIL Certification

Job description

• Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
• Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
• In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management:
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management:
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement:
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration:
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services