Lead Conversion Consultant

Discovery; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Discovery Limited, through Discovery Connect, is hiring a Lead Conversion Consultant to drive telesales for the Discovery Bank Product Suite from our call centre in South Africa. You will handle inbound and outbound leads, convert interest into active accounts, and achieve monthly activation targets while maintaining quality and compliance.

We're seeking a target-driven, fluent English/Afrikaans speaker with matrices literacy and 1–2 years telesales experience.

Qualifications

• Matric or equivalent is required.
• 1–2 years of outbound telesales experience preferred.
• Banking experience is advantageous.

Responsibilities

• Sell Discovery Bank Product Suite via inbound and outbound calls.
• Manage and convert lead types to active accounts.
• Meet monthly activation, productivity, and compliance targets.
• Capture client information accurately on the system.

Skills

Target Driven

Team Player

Goal oriented

Self-motivated

Under pressure

Adapt to change

Self-managed

Learn quickly

English

Afrikaans

PC literacy

Email

Word/Excel

Education

Matric

NQF5/National Certificate Banking RE5

Job description

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Lead Conversion Consultant

Business Unit: DCM Distribution

Function: Banking

Date: 30 Oct 2026

About Discovery Connect

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

Job Purpose

This position is based in the Discovery Connect Sales call centre, and reports to the follow up team leader. The successful individual will be required to conduct Discovery telesales.

Sell the Discovery Bank Product Suite to clients via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier. This role will have a specific work pool or lead set that they will need to convert in active accounts. These leads are offers generated by sales however the clients have not downloaded the bank app and selected an account or activated their account. No new leads will be made available to this team/agent

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly activations target set by the business
• Capture all client application information accurately on the system
• Based on client profile ensure that correct products are sold to clients
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Successfully complete all ongoing assessments
• Targets will be communicated by the TL/Manager and is subject to change as per business requirements

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Self-managed
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment
• Bank experience is advantageous

Advantageous

• Discovery Bank Knowledge
• NQF5/National Certificate: Banking NQF level 5 and RE5 qualification

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.