DIscovery Connect - Bank DC Sales Consultant - Durban - TalentPool

EdUpStairs; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Discovery Connect in Durban is seeking a proactive telesales agent to drive the Discovery Bank product suite via inbound and outbound calls. You will manage and convert leads, capture client data accurately, and ensure that suitable products are matched to client profiles, while meeting productivity, quality and compliance standards.

The role requires 1–2 years of sales experience in a telesales environment, matric, and fluency in English and Afrikaans.

Qualifications

• Matric is required.
• 1-2 years of outbound telesales experience preferred.

Responsibilities

• Achieve monthly sales and activation targets.
• Capture client information accurately on the system.
• Ensure correct products are sold based on client profile.
• Meet productivity requirements.
• Fulfill quality and compliance requirements.
• Complete ongoing assessments.

Skills

Target driven

Team player

Goal orientated

Self-motivated

Under pressure

Adapt to change

Self-managed

Learn quickly

Fluent English

Afrikaans

PC literacy

Email

Word

Excel

Education

Matric

Tools

PC literacy

Microsoft Word

Microsoft Excel

Email

Job description

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery telesales.

Sell the Discovery Bank Product Suite to clients via inbound and outbound calls. Manage and convert various lead types that are generated by the business. Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve monthly sales and activations target set by the business
• Capture all client application information accurately on the system
• Based on client profile ensure that correct products are sold to clients
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Successfully complete all ongoing assessments

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Self-managed
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
• PC literacy, email, word, excel

Qualification & Experience

• Matric
• At least 1- 2-years sales experience, preferably in an outbound telesales environment

Advantageous

• Discovery Bank Knowledge
• NQF5/National Certificate: Banking NQF level 5 and RE5 qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

• City of Johannesburg Metropolitan Municipality, Gauteng, South Africa

Do not pay application fees or share banking PINs. Check company details and deadlines before submitting your information.