Claims Adjuster Supervisor - Property & Casualty

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid and provident fund

Job summary

Placements24 in Pretoria, South Africa, seeks an experienced Claims Adjuster Supervisor to lead the Property & Casualty claims team. Oversee end-to-end claims handling, mentor staff, ensure fairness, and uphold excellent service.

The role requires a Bachelor's in Business, Law, or related field, 6+ years in claims adjusting with 2+ years in supervision, and strong knowledge of SA laws. Hybrid work model offered with competitive benefits.

Qualifications

• Bachelor’s degree in Business, Law, or related field; CIP/FSP certifications advantageous.
• 6+ years of experience in claims adjusting, with at least 2 years in a supervisory or team lead capacity.
• Comprehensive knowledge of property and casualty insurance principles, claims investigation, and litigation management.
• Strong understanding of South African insurance laws and regulations.
• Excellent leadership, communication, negotiation, and conflict-resolution skills.
• Proficiency in claims management software and standard office applications.
• Ability to analyze complex information, make sound judgments, and manage multiple priorities effectively.
• Customer-centric approach with a commitment to fairness and integrity.

Responsibilities

• Supervise, train, and mentor a team of claims adjusters, ensuring adherence to company policies and industry best practices.
• Manage the end-to-end claims handling process for property and casualty claims, ensuring accuracy, efficiency, and customer satisfaction.
• Review and authorize claims settlements within established authority limits.
• Investigate and resolve complex or disputed claims, providing expert guidance and support.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure compliance with all applicable laws, regulations, and company guidelines related to claims handling.
• Collaborate with legal counsel, investigators, and other external parties as necessary.
• Develop and maintain strong relationships with policyholders, claimants, and internal stakeholders.
• Contribute to the development and implementation of claims policies and procedures.

Skills

Leadership

Communication

Negotiation

Conflict resolution

Claims management software

Education

Bachelor's degree in Business, Law or related field

CIP/FSP certifications

Tools

Claims management software

MS Office

Job description

About the Role

Our client, a prominent insurance firm with a significant presence in Pretoria, is seeking an experienced Claims Adjuster Supervisor to oversee their Property & Casualty claims department. This leadership role is critical for ensuring efficient, fair, and timely claims handling, managing a team of adjusters, and upholding the company's reputation for excellent customer service. The ideal candidate will possess a strong understanding of claims processes, legal requirements, and risk management principles relevant to Pretoria and surrounding regions. You will play a key role in mentoring your team, resolving complex claims issues, and contributing to the continuous improvement of claims operations. This position offers a challenging yet rewarding opportunity to lead and make a significant impact in a vital area of the insurance business.

Key Responsibilities

• Supervise, train, and mentor a team of claims adjusters, ensuring adherence to company policies and industry best practices.
• Manage the end-to-end claims handling process for property and casualty claims, ensuring accuracy, efficiency, and customer satisfaction.
• Review and authorize claims settlements within established authority limits.
• Investigate and resolve complex or disputed claims, providing expert guidance and support.
• Monitor team performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure compliance with all applicable laws, regulations, and company guidelines related to claims handling.
• Collaborate with legal counsel, investigators, and other external parties as necessary.
• Develop and maintain strong relationships with policyholders, claimants, and internal stakeholders.
• Contribute to the development and implementation of claims policies and procedures.

Requirements

• A Bachelor's degree in Business, Law, or a related field. Relevant professional certifications (e.g., CIP, FSP) are highly advantageous.
• A minimum of 6 years of experience in claims adjusting, with at least 2 years in a supervisory or team lead capacity.
• Comprehensive knowledge of property and casualty insurance principles, claims investigation, and litigation management.
• Strong understanding of South African insurance laws and regulations.
• Excellent leadership, communication, negotiation, and conflict-resolution skills.
• Proficiency in claims management software and standard office applications.
• Ability to analyze complex information, make sound judgments, and manage multiple priorities effectively.
• Customer-centric approach with a commitment to fairness and integrity.

Benefits

Our client offers a competitive salary, a comprehensive benefits package including medical aid and a provident fund, and opportunities for professional development and career advancement. The hybrid work model offers a blend of in-office collaboration and remote flexibility. You will be part of a supportive team in Pretoria, contributing to a company that values its employees and is committed to operational excellence. This role provides a significant opportunity for leadership within the insurance claims sector.