Laundry Manager

Alliance Recruitment Agency; South Africa; On-site; ZAR 150,000 - 230,000; Full time

Job summary

Alliance Recruitment Agency is seeking a Laundry Operations Manager to oversee the laundry department, ensuring efficient cleaning, folding, and storage of linens and garments.

You will lead and train the laundry team, enforce standards, manage equipment maintenance, inventory, and cost controls while upholding safety and hygiene policies.

Qualifications

• Bachelor's degree in hospitality or facility management.
• 3–5 years in laundry operations; 1 year in supervision.
• Strong knowledge of laundry operations, equipment and cleaning processes.
• Excellent organizational and leadership skills.
• English communication skills; additional languages a plus.

Responsibilities

• Oversee the operations of the laundry department, ensuring all linens and garments are cleaned, folded, and stored efficiently.
• Supervise and train the laundry team, ensuring adherence to cleaning standards, time management, and safe handling of laundry equipment.
• Monitor laundry equipment and ensure proper maintenance to avoid breakdowns.
• Manage inventory of laundry supplies and ensure stock levels are maintained, placing orders as necessary.
• Implement cost control measures to optimize operational efficiency.
• Ensure safety and hygiene standards are followed by all team members in the laundry department.
• Resolve customer complaints or special laundry requests promptly and professionally.
• Maintain cleanliness and organization within the laundry area, adhering to health and safety regulations.
• Prepare and manage the department's budget, ensuring alignment with company expectations.
• Ensure compliance with company policies and quality standards.

Skills

Leadership

Operations management

Team supervision

Budget planning

Customer service

English communication

Education

Bachelor's degree in hospitality or facility management

Tools

MS Office

Job description

Key Responsibilities

• Oversee the operations of the laundry department, ensuring all linens and garments are cleaned, folded, and stored in an efficient manner.
• Supervise and train the laundry team, ensuring adherence to cleaning standards, time management, and safe handling of laundry equipment.
• Monitor laundry equipment and ensure they are properly maintained and serviced to avoid breakdowns.
• Manage inventory of laundry supplies and ensure stock levels are maintained, placing orders as necessary.
• Implement cost control measures to optimize operational efficiency.
• Ensure safety and hygiene standards are followed by all team members in the laundry department.
• Resolve customer complaints or special laundry requests promptly and professionally.
• Maintain cleanliness and organization within the laundry area, adhering to health and safety regulations.
• Prepare and manage the department's budget, ensuring that it aligns with company expectations.
• Ensure compliance with company policies and quality standards.

Qualifications

• Bachelor's degree or equivalent experience in hospitality or facility management.
• Minimum of 3-5 years of experience in laundry operations, with at least 1 year in a supervisory role.
• Strong knowledge of laundry operations, equipment, and cleaning processes.
• Excellent organizational and leadership skills.
• Good communication skills in English (additional language proficiency is a plus).
• Ability to handle customer queries and complaints in a professional manner.

Skills and Competencies

• Attention to detail and ability to work efficiently in a high-volume environment.
• Strong problem-solving skills.
• Ability to manage a team and work well under pressure.
• Knowledge of budget management and cost control.
• Proficient in MS Office or similar software.

Preferred

• Experience in the hospitality, healthcare, or facility management sectors.