Late-Stage Credit Card Collections Specialist

Ergasia Placements; Pretoria; On-site; ZAR 100,000 - 112,000; Full time

Job summary

Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage for a major financial services organisation in Pretoria East. The role focuses on late-stage personal credit card collections and engaging debtors to secure payment arrangements.

The ideal candidate has 3–5 years’ recent Standard Bank credit card collections experience, strong negotiation and communication skills, and familiarity with Excalibur.

Qualifications

• 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
• Experience with Excalibur, preferably Excalibur 4.
• Strong understanding of the banking/financial services environment and legal collections process.
• Proficiency in Microsoft Word, Excel and Outlook.

Responsibilities

• Contacting and engaging with debtors regarding outstanding credit card accounts.
• Negotiating realistic payment arrangements and resolutions.
• Managing challenging debtor interactions professionally.
• Applying knowledge of the legal collections process where applicable.
• Accurately capturing and updating information on the collections system.
• Following up on payment commitments and outstanding arrangements.
• Maintaining clear and accurate records of debtor engagements.
• Working towards required collections targets and operational deadlines.

Skills

Credit card collections

Negotiation

Communication skills

MS Word/Excel/Outlook

Tools

Excalibur

Excalibur 4

Job description

Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage for a major financial services organisation in Pretoria East. The role focuses on late-stage personal credit card collections and engaging debtors to secure payment arrangements.

The ideal candidate has 3–5 years’ recent Standard Bank credit card collections experience, strong negotiation and communication skills, and familiarity with Excalibur.