Credit Control Manager - Data-Driven Debt Recovery & Ops

EnableSA; Gqeberha; On-site; ZAR 420,000 - 660,000; Full time

Job summary

EnableSA seeks an experienced Credit Control Manager to lead Port Elizabeth collection operations. You will oversee daily activities across call centre and legal channels, drive recovery targets, and manage costs with a focus on scalable workflows.

The role requires at least 5 years in debt collection/financial services and a strong grasp of SA regulations (NCA, CDC, POPIA, CPA). You will mentor leaders, set performance goals, and promote a customer-centric culture.

Qualifications

• Grade 12 is required.
• Bachelor's degree in Business Management, Operations Management, Finance, or a related field is advantageous.
• Relevant debt collection or credit management certifications will be advantageous.
• Minimum 5 years' experience in a debt collection, credit, or financial services environment.
• Minimum 3 years' experience in a senior operational or management role.
• Proven experience managing large operational teams and complex workflows.
• Strong understanding of South African debt collection legislation and regulatory frameworks.
• Proficient in collections systems, reporting tools, and Microsoft Excel.

Responsibilities

• Oversee daily operations across all collection channels (call centre and legal collections).
• Ensure collection strategies meet or exceed recovery targets.
• Monitor and manage operational costs, productivity, and resource allocation.
• Define and refine operational workflows to improve efficiency and scalability.
• Define, track, and report on key operational KPIs (e.g. collection rates, contact ratios, cost-to-collect).
• Analyse performance data and implement corrective actions where required.
• Drive continuous improvement initiatives based on data driven insights.
• Ensure full compliance with applicable legislation and regulations, including NCA, CDC rules, POPIA, CPA.
• Lead, mentor, and develop team leaders and operational staff; set performance objectives, conduct reviews, and manage disciplinary processes.
• Foster a high-performance, ethical, and customer-centric culture; support recruitment, onboarding, and training.

Skills

Debt collection knowledge

Regulatory compliance

People management

Operational efficiency

Data analysis

Stakeholder communication

Education

Grade 12

Bachelor's degree in Business/Finance/Operations

Tools

Microsoft Excel

Reporting tools

Debt collection systems

Job description

EnableSA seeks an experienced Credit Control Manager to lead Port Elizabeth collection operations. You will oversee daily activities across call centre and legal channels, drive recovery targets, and manage costs with a focus on scalable workflows.

The role requires at least 5 years in debt collection/financial services and a strong grasp of SA regulations (NCA, CDC, POPIA, CPA). You will mentor leaders, set performance goals, and promote a customer-centric culture.