Collections Agent – Credit Card Late Stage

Ergasia Placements; Pretoria; On-site; ZAR 100,000 - 112,000; Full time

Job summary

Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage to join a reputable organization in the legal and financial services sector in Pretoria East. The role focuses on late-stage credit card debt recovery and negotiating payment plans with debtors.

The ideal candidate has 3–5 years’ Standard Bank personal credit card collections experience, familiarity with Excalibur 4, and strong communication and negotiation skills to work under pressure and meet targets.

Qualifications

• 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
• Experience on Excalibur, preferably Excalibur 4.
• Understanding of the banking/financial services environment.
• Proficient in Microsoft Word, Excel and Outlook.
• Strong verbal and written communication, negotiation and active listening.
• Ability to work effectively under pressure.

Responsibilities

• Manage late-stage personal credit card collections.
• Engage debtors to secure payment resolutions.
• Contact debtors regarding outstanding accounts.
• Negotiate realistic payment arrangements.
• Maintain professional interactions with debtors.
• Apply knowledge of the legal collections process where applicable.
• Accurately update collections system records.
• Meet collections targets and deadlines.

Skills

Credit card collections

Negotiation

Communication

Active listening

Tools

Excalibur

MS Word

MS Excel

Outlook

Job description

Collections Agent – Credit Card Late Stage

28 Sep 2026 - 28 Oct 2026

Permanent

Pta000459

Call Centre Industry

Location: Pretoria East
Salary: R9 000 – R10 000 per month, depending on experience
Start Date: ASAP
Employment Type: Full-time

Ergasia Placements is recruiting an experienced Collections Agent – Credit Card Late Stage on behalf of a reputable organisation within the legal and financial services environment.

We are specifically looking for candidates with recent personal credit card collections experience within a major banking environment. The successful candidate must be confident dealing with difficult debtors, negotiating payment arrangements and working within a high-pressure collections environment.

• 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
• Experience working on Excalibur, preferably Excalibur 4.
• Good understanding of the banking and/or financial services environment.
• Familiarity with the legal collections process.
• Basic proficiency in Microsoft Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Strong negotiation and active listening skills.
• Ability to remain professional, tactful and patient when dealing with difficult debtors.
• Ability to work effectively under pressure.

Minimum Requirements

• 3–5 years’ recent Standard Bank personal Credit Card Collections experience.
• Experience working on Excalibur, preferably Excalibur 4.
• Good understanding of the banking and/or financial services environment.
• Familiarity with the legal collections process.
• Basic proficiency in Microsoft Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Strong negotiation and active listening skills.
• Ability to remain professional, tactful and patient when dealing with difficult debtors.
• Ability to work effectively under pressure.

These requirements are taken directly from the requisition, which specifically calls for recent Standard Bank personal credit card collections experience and Excalibur experience.

Key Responsibilities

The successful candidate will be responsible for managing late-stage personal credit card collections, engaging with debtors to secure appropriate payment resolutions and ensuring matters are handled professionally and effectively.

The role will include:

• Contacting and engaging with debtors regarding outstanding credit card accounts.
• Negotiating realistic payment arrangements and resolutions.
• Managing challenging debtor interactions professionally.
• Applying knowledge of the legal collections process where applicable.
• Accurately capturing and updating information on the relevant collections system.
• Following up on payment commitments and outstanding arrangements.
• Maintaining clear and accurate records of debtor engagements.
• Working towards required collections targets and operational deadlines.