Last-Mile Delivery Specialist (E-commerce)

Placements24; Soweto; On-site; ZAR 55,000 - 83,000; Full time

Job summary

Placements24 is hiring a Last-Mile Delivery Specialist in Soweto, Gauteng. You will be responsible for delivering e-commerce parcels to customers, using navigation tools to optimize routes, and maintaining excellent service at every stop.

The role requires a valid driver's license, physical ability to lift 10–15 kg, and strong customer service skills. A reliable, punctual attitude and familiarity with local routes are essential.

Qualifications

• Valid driver's license with a clean driving record.
• Delivery driving experience preferred.
• Ability to lift and carry packages (10–15 kg).
• Excellent customer service and communication skills.
• Physically capable of performing delivery duties.

Responsibilities

• Execute timely last-mile deliveries within Soweto.
• Operate delivery vehicle safely and in line with laws.
• Handle packages carefully from pickup to delivery.
• Use navigation tools to optimize routes and schedules.
• Confirm deliveries with signatures or photo proof.
• Provide friendly, professional customer service.
• Maintain records of deliveries and issues.
• Conduct daily pre-trip vehicle inspections.
• Collaborate with dispatch to adjust schedules.
• Represent the company with reliability and professionalism.

Skills

Navigation skills

Customer service

Time management

Reliability

Tools

Delivery apps

GPS navigation

Job description

About the Role

Our client, a rapidly growing e-commerce logistics provider, is looking for a dedicated and efficient Last-Mile Delivery Specialist to join their team in Soweto, Gauteng . This role is crucial in ensuring that online orders reach our customers promptly and in excellent condition, embodying the final, critical touchpoint in the customer experience. The ideal candidate will be a reliable driver with strong navigation skills, a commitment to customer service, and the ability to manage a high volume of deliveries within a defined local area. This position requires physical capability to handle packages and a positive attitude. We are committed to timely and accurate deliveries and seek individuals who are passionate about customer satisfaction and operational excellence. This role offers a great opportunity to be part of the expanding e-commerce sector.

Key Responsibilities

• Execute timely and efficient last-mile deliveries of e-commerce parcels to customers within the Soweto area.
• Operate a delivery vehicle safely and responsibly, adhering to all traffic laws and company regulations.
• Ensure careful handling of packages, maintaining their condition from pickup to delivery.
• Utilize navigation tools and delivery apps to optimize routes and meet delivery schedules.
• Confirm deliveries through electronic signatures, photo documentation, or other required methods.
• Provide friendly and professional customer service during delivery interactions, addressing any immediate customer concerns.
• Maintain accurate records of deliveries completed, failed attempts, and any reported issues.
• Conduct daily pre-trip vehicle inspections and report any maintenance needs or defects.
• Collaborate with the dispatch team to resolve delivery challenges and manage schedule adjustments.
• Represent the company in a positive light through professional conduct and reliable service.

Requirements

• Valid driver's license (Code 08/EB or higher) with a clean driving record.
• Previous experience in delivery driving, courier services, or related roles is highly preferred.
• Familiarity with the Soweto area and surrounding routes is a significant advantage.
• Ability to lift and carry packages, with a maximum weight typically around 10-15kg per item.
• Strong understanding of safe driving practices and local traffic regulations.
• Excellent customer service and communication skills.
• Ability to work independently, manage time efficiently, and meet delivery targets.
• Reliability, punctuality, and a strong commitment to fulfilling delivery commitments.
• Proficiency in using smartphone applications for navigation and delivery tracking.
• Must be physically capable of performing the duties of a delivery driver, including frequent stops and starts.

Benefits

Our client offers a competitive hourly wage with potential for overtime opportunities. Employees receive comprehensive training on delivery procedures, customer service standards, and the use of delivery technology. We provide a supportive and dynamic work environment where performance is recognized. Consistent work schedules are offered, promoting a good work-life balance. This role is ideal for individuals seeking a stable position within the booming e-commerce logistics industry. Join a forward-thinking company that values efficiency, customer satisfaction, and the dedication of its delivery team. We ensure vehicles are regularly maintained for safety and reliability.