L2 M365 Support Engineer

Uptime Solutions Ltd; South Africa; Remote; ZAR 386,000 - 462,000; Full time

Benefits offered by this job

Benefits package

Remote work

Job summary

Uptime Solutions Ltd, based in South Africa, is hiring for a fully remote Microsoft 365 support specialist. You will provide advanced support for Exchange Online, SharePoint Online, Teams, OneDrive and Intune, and drive incident response and security policy configuration in a cloud-first environment.

You will manage Entra ID, MFA, Autopilot, and Intune deployments, monitoring health and applying AI-assisted troubleshooting to improve client satisfaction and efficiency.

Qualifications

• Experience providing advanced technical support for Microsoft 365 services.
• Ability to diagnose identity, access, and endpoint management issues.
• Hands-on with Intune, Entra ID and M365 admin centers.

Responsibilities

• Provide advanced technical support for M365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Lead incident response and root cause analysis for outages and performance issues.
• Administer and optimize tenant configurations, licenses, and security policies.
• Implement identity controls via Entra ID, including MFA and conditional access.
• Deploy endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health and analytics to pre-empt issues and improve performance.

Skills

M365 support

Exchange Online

SharePoint Online

Teams

Identity & access

Intune

Entra ID / MFA

Intune Autopilot

Security policies

Automation tools

Tools

Entra ID

Intune

Autopilot

Exchange Admin Center

SharePoint Admin Center

Job description

Hours - East Coast US - 8am - 5pm

Permanent in-country SA contract

Fully remote

Salary - R38,000 plus R2,000 benefits

• Provide advanced technical support for Microsoft 365 services, including:
  • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.