L2 M365 Support Engineer

Uptime Solutions Ltd; Cape Town; Remote; ZAR 386,000 - 462,000; Full time

Benefits offered by this job

Remote work

Salary + benefits

Job summary

Uptime Solutions Ltd is seeking a Microsoft 365 specialist for a fully remote, permanent in-country SA contract. The role offers a monthly salary of R38,000 plus R2,000 in benefits.

You will provide advanced technical support for Microsoft 365 services across the organization, focusing on identity, access, and endpoint management in a cloud-first environment.

Responsibilities

• Provide advanced technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve identity, access, collaboration, and endpoint management issues in a cloud-first environment.
• Lead incident response and root cause analysis for M365 outages and performance degradations.
• Administer and optimize M365 tenant configurations, licenses, and security policies using admin centers.
• Implement and manage identity and access controls via Entra ID, including conditional access and MFA.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, logs, and usage analytics to identify trends and improve compliance and performance.
• Apply AI-driven tools (e.g., Claude, Copilot, ChatGPT) to accelerate troubleshooting and automation.
• Customize M365 services to meet organizational needs and integrate with third-party tools.
• Implement and maintain security features such as DLP, retention labels, and alerting mechanisms.

Job description

Hours - East Coast US - 8am - 5pm

Permanent in-country SA contract

Fully remote

Salary - R38,000 plus R2,000 benefits

• Provide advanced technical support for Microsoft 365 services, including:
  • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.