Remote M365 Support Engineer (L2) – Identity & Security

Uptime Solutions Ltd; South Africa; Remote; ZAR 386,000 - 462,000; Full time

Benefits offered by this job

Benefits package

Remote work

Job summary

Uptime Solutions Ltd, based in South Africa, is hiring for a fully remote Microsoft 365 support specialist. You will provide advanced support for Exchange Online, SharePoint Online, Teams, OneDrive and Intune, and drive incident response and security policy configuration in a cloud-first environment.

You will manage Entra ID, MFA, Autopilot, and Intune deployments, monitoring health and applying AI-assisted troubleshooting to improve client satisfaction and efficiency.

Qualifications

• Experience providing advanced technical support for Microsoft 365 services.
• Ability to diagnose identity, access, and endpoint management issues.
• Hands-on with Intune, Entra ID and M365 admin centers.

Responsibilities

• Provide advanced technical support for M365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Lead incident response and root cause analysis for outages and performance issues.
• Administer and optimize tenant configurations, licenses, and security policies.
• Implement identity controls via Entra ID, including MFA and conditional access.
• Deploy endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health and analytics to pre-empt issues and improve performance.

Skills

M365 support

Exchange Online

SharePoint Online

Teams

Identity & access

Intune

Entra ID / MFA

Intune Autopilot

Security policies

Automation tools

Tools

Entra ID

Intune

Autopilot

Exchange Admin Center

SharePoint Admin Center

Job description

Uptime Solutions Ltd, based in South Africa, is hiring for a fully remote Microsoft 365 support specialist. You will provide advanced support for Exchange Online, SharePoint Online, Teams, OneDrive and Intune, and drive incident response and security policy configuration in a cloud-first environment.

You will manage Entra ID, MFA, Autopilot, and Intune deployments, monitoring health and applying AI-assisted troubleshooting to improve client satisfaction and efficiency.