L&D Facilitator (Retail)

Absolute Pets; Cape Town; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Absolute Pets is seeking a Learning and Development Facilitator in Cape Town to design engaging learning content and oversee in-person trainings. The role requires national travel to support store teams and ensure consistent, high-quality customer service and product knowledge.

You will design programmes, facilitate sessions, assess learner performance, and continually improve content based on feedback from stores and managers. Prior facilitation and storytelling tools are preferred.

Qualifications

• Storyline experience is preferred for designing e-learning content.
• 2–3 years’ experience in retail or customer-facing roles.
• Prior exposure to a training or facilitation role is advantageous.
• Strong ability to design, deliver, and evaluate learning programmes.
• Excellent communication, facilitation, and interpersonal skills.
• Creative and innovative mindset with a passion for pet care.
• Willingness to travel locally as required.

Responsibilities

• Design and facilitate learning programmes and content.
• Plan and manage learning-related events and venues.
• Conduct store visits to coach employees in real-time.
• Evaluate learner performance and provide feedback.
• Coordinate with suppliers and operations on logistics.
• Support SETA submissions by maintaining training records.
• Assist HR initiatives as needed.

Skills

Articulate (Storyline) experience

Communication skills

Facilitation skills

Interpersonal skills

Willingness to travel locally

Job description

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and oversee in-person trainings. The position is based in Cape Town; however, national travel is required.

Responsibilities

• Design and Facilitate Learning Programmes
  • Develop and design engaging learning content.
  • Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
  • Conduct in-person onboarding and ongoing training sessions.
  • Ensure optimal functionality and content relevance on digital learning platforms.
  • Ensure all content is up to date and relevant.
  • Maintain and update the annual learning calendar.
• Event Facilitation
  • Plan and manage learning-related events, including venue setup, supplier engagement, and budget oversight.
  • Ensure smooth execution and learner engagement during events.
• Assessment and Feedback
  • Evaluate learner performance through assessments and observations.
  • Provide constructive feedback to support individual development.
• Evaluation and Continuous Improvement
  • Develop tools to assess the impact of learning initiatives.
  • Gather feedback from learners, managers, and customers to refine programmes.
  • Continuously adapt learning content to meet evolving business needs.
• Learning Logistics and Coordination
  • Liaise with suppliers to source and prepare learning materials.
  • Organize venues, catering, and other logistics for in-person sessions.
  • Coordinate with operations teams to manage learner attendance and logistics.
• On-the-Job Learning Support
  • Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
  • Offer actionable feedback to enhance customer engagement and sales effectiveness.
• Compliance and Administration
  • Support SETA submissions by maintaining accurate training records.
  • Assist with HR-related projects and initiatives as needed.

Qualifications

• Articulate (Storyline) experience is preferred
• 2–3 years’ experience in a retail or customer-facing environment.
• Prior exposure to a training or facilitation role is advantageous.
• Strong ability to design, deliver, and evaluate impactful learning programmes.
• Excellent communication, facilitation, and interpersonal skills.
• Creative and innovative mindset.
• Willingness to travel locally as required.
• Passion for pet care and retail.