Team Leader

Absolute Pets; Cape Town; On-site; ZAR 180,000 - 230,000; Full time

Job summary

Absolute Pets in Cape Town is seeking a Retail Community Leader to guide day-to-day store operations while transforming the location into a thriving community hub. The role combines retail excellence with active community engagement to create a destination customers visit not just to shop, but to connect with the Absolute Pets brand and fellow pet parents.

You will lead staff, drive sales, and deliver world-class customer experiences, using local partnerships and initiatives to build loyalty.

Qualifications

• Grade 12 (Matric) completed.
• 1-2 years in a leadership or people management role.
• Creative mindset to improve customer experience and grow sales.
• Experience with pets or in the pet industry.
• Able to plan multiple activities while running daily store ops.
• Strong organisational and time management skills.
• Excellent verbal and written communication.
• Computer literacy.
• Valid drivers license and own reliable transport.

Responsibilities

• Retail Management: lead day-to-day store operations and achieve targets.
• Sales: drive sales and manage merchandising.
• Service: deliver world-class service and coach others.
• Stock: ensure full stock, place orders, and manage admin.
• Staff: lead and develop the team, uphold Absolute Pets culture.
• Community Engagement & Experience: plan local store initiatives and engage with the community.

Skills

Leadership

Customer experience

Communication skills

Organisational skills

Computer literacy

Education

Matric/Grade 12

Job description

Absolute Pets is looking for a Retail Community Leader who will be responsible for leading the day-to-day retail operations while helping to transform the store into a thriving community destination.

The Retail Community Lead is a proactive and creative individual who takes ownership of local store initiatives and customer experiences. This role combines operational excellence with community engagement to create a store that customers choose to visit not only to shop but also to connect with the Absolute Pets brand and fellow pet parents.

1. Key Responsibilities

Retail Management

Sales

• Achieve store sales and GP targets
• Visual merchandising management

Service

• Showing what world-class service looks like and help others to provide world-class service

Stock

• Ensuring the store is fully stocked and order placed accordingly
• Execute all admin duties fully and efficiently
• Limit stock loss and shrinkage to below target levels
• Execute admin efficiently and completelyOversee and responsible for admin functions

Staff

• Management of all staff so that they are performing what is expected of them
• Proud brand ambassador: Leading by example
• Have expert knowledge of all products, imparting that knowledge to all staff
• Developing self and team by pursuing own development and growth using the Individual Development Plans (IDPs)
• Act in accordance with the Absolute Pets culture and values

Community Engagement & Experience

• Plan and coordinate local store initiatives that encourage customer engagement and repeat visits.
• Make the most of the unique dog park location by creating engaging in-store and community experiences.
• Support activities that strengthen customer relationships and build loyalty to the Absolute Pets brand.

• Build positive relationships with local pet owners, community groups and relevant organisations.
• Assist in planning and coordinating a calendar of local store activities throughout the year.

• Represent Absolute Pets positively within the local community and promote responsible pet ownership.

2. Skills and requirements

• Grade 12 (Matric)
• 1-2 years in a leadership or people management role
• Creative mindset with the ability to identify opportunities to improve the customer experience and grow sales.
• Experience with pets and/or within the pet industry.
• Able to plan and coordinate multiple activities while maintaining day-to-day store operations.
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• Computer literacy
• Valid drivers license and own reliable transport.