Key Accounts Manager Global Grade 13

Barloworld Equipment; South Africa; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Barloworld Equipment in South Africa is seeking an experienced Key Account Manager to lead a portfolio of strategic accounts within the mining, construction or energy sectors.

You will drive solution development with the Customer Service Team and regional operations, build long-term relationships, manage complaints, and deliver account performance against objectives, reporting regularly.

Qualifications

• Mechanical reasoning (L3).
• Business and financial acumen (L3).
• Customer responsiveness (L2).
• Influence and negotiating (L3).
• Practical execution management (planning organising and monitoring) (L3).
• Applied business numeracy (L3).
• Problem solving (L3).
• Communication (including presentation) (L2).
• Drive, Energy and Initiative (results focus) (L3).
• Availability to travel as needed.
• Computer literate (MS Office) (L2), SAP will be an advantage.

Responsibilities

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development with CST and regional BWE operations to meet customer needs.
• Handles complaints and problems in a timely and effective manner with support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics
• Relevant reporting

Skills

Mechanical reasoning

Business and financial acumen

Customer responsiveness

Influence & Negotiation

Execution management

Applied business numeracy

Problem solving

Communication & presentation

Drive, energy & initiative

Availability to travel

CRM software

MS Office

Education

Sales, Business Administration or Marketing/Engineering

Tools

CRM software

Account management systems

SAP

Job description

Key Outputs

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics
• Relevant reporting

Qualification, Experience and Competencies

• Qualification in Sales, Business Administration or relevant field e.g. Marketing or Engineering
• Some technical qualifications will be advantageous, although not mandatory.
• At least 5 years’ experience in mining, construction or energy and transportation environment
• Proven work experience as a key account manager.
• Solid sales experience in B2B environment.
• Hands-on experience with CRM software and account management systems.
• Understanding of the commercial aspects of the business
• Understanding of the internal functions of the business

Minimum required competencies

• Mechanical reasoning (L3)
• Business and financial acumen (L3)
• Customer responsiveness (L2)
• Influence and negotiating (L3)
• Practical execution management (planning organising and monitoring) (L3)
• Applied business numeracy (L3)
• Problem solving (L3)
• Communication (including presentation) (L2)
• Drive, Energy and Initiative (results focus) (L3)
• Availability to travel as needed.
• Computer literate (MS Office) (L2), SAP will be an advantage.