Key Accounts Manager Global Grade 13

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd seeks a seasoned Key Account Manager to manage a portfolio of key accounts in the mining, construction or energy and transportation sectors in Gauteng, South Africa. You will maintain long-term customer relationships, drive solutions with CST and regional operations, and ensure performance objectives are met.

You will lead negotiations, deliver on account objectives, and provide timely reporting while travelling as needed to support customers.

Qualifications

• Qualification in Sales, Business Administration or relevant field.
• Some technical qualifications will be advantageous.
• At least 5 years’ experience in mining, construction or energy and transportation environment.
• Proven work experience as a key account manager.
• Solid sales experience in B2B environment.
• Hands-on experience with CRM software and account management systems.
• Understanding of the commercial aspects of the business.
• Understanding of the internal functions of the business.
• Minimum required competencies: mechanical reasoning, business and financial acumen, customer responsiveness, influence and negotiating, execution management, numeracy, problem solving, communication, drive and initiative.
• Availability to travel as needed.
• Computer literate (MS Office); SAP will be an advantage.

Responsibilities

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts with CST and regional operations to meet customer needs.
• Handles complaints and problems in a timely and effective manner with support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics.
• Relevant reporting.

Skills

Key account management

B2B sales

Business acumen

Financial acumen

Negotiation

Problem solving

Communication

Planning and monitoring

Numeracy

Drive and initiative

Customer responsiveness

Education

Sales/Business Administration/Marketing/Engineering

Tools

CRM software

MS Office

SAP

Job description

Key Outputs

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics
• Relevant reporting

Qualification, Experience and Competencies

• Qualification in Sales, Business Administration or relevant field e.g. Marketing or Engineering
• Some technical qualifications will be advantageous, although not mandatory.
• At least 5 years’ experience in mining, construction or energy and transportation environment
• Proven work experience as a key account manager.
• Solid sales experience in B2B environment.
• Hands-on experience with CRM software and account management systems.
• Understanding of the commercial aspects of the business
• Understanding of the internal functions of the business
• Minimum required competencies
• Mechanical reasoning (L3)
• Business and financial acumen (L3)
• Customer responsiveness (L2)
• Influence and negotiating (L3)
• Practical execution management (planning organising and monitoring) (L3)
• Applied business numeracy (L3)
• Problem solving (L3)
• Communication (including presentation) (L2)
• Drive, Energy and Initiative (results focus) (L3)
• Availability to travel as needed.
• Computer literate (MS Office) (L2), SAP will be an advantage.