Key Accounts Manager - Fintech

EQPLUS TECHNOLOGIES PTY LTD; Cape Town; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Hybrid work flexibility

Medical aid

Performance incentives

Modern equipment

Annual leave

Job summary

EQPLUS TECHNOLOGIES PTY LTD in Cape Town is seeking an experienced Key Accounts Manager to own a high-value merchant portfolio, drive retention, and grow revenue. This relationship-driven role involves working closely with business owners and key stakeholders to build trusted partnerships and proactively manage account health.

You will conduct face-to-face engagements, quarterly business reviews, and collaborate across teams to resolve challenges and identify upsell opportunities, ensuring

Qualifications

• 5+ years in Key Account Management or related roles.
• CRM experience with HubSpot or similar tools.
• Commerce, Business, Marketing degree advantageous but not required.

Responsibilities

• Own a high-value portfolio of merchants and drive retention.
• Build trusted partnerships with business owners and stakeholders to grow value.
• Identify upsell opportunities and support product adoption through reviews.

Skills

Key Accounts Manager

KAM

Fintech

Digital Payments

Informal Markets

Education

Degree

Job description

A leading Fintech business specialising in Payments is looking for an experienced Key Accounts Manager to take ownership of a high-value merchant portfolio and play a key role in customer retention, relationship management, and revenue growth.

This is a highly commercial, relationship-driven role for someone who enjoys being close to their customers. You'll work directly with business owners and key stakeholders, building trusted partnerships, identifying risks early, and finding opportunities to strengthen product adoption and long-term account value.

You'll take ownership of a significant portfolio of merchants, using transaction trends, customer insights, and account health indicators to proactively manage retention. From face-to-face engagements and quarterly business reviews to resolving challenges and identifying upsell opportunities, you'll be a key partner in ensuring customers remain engaged and successful.

Requirements

• Our Client is looking for someone with 5+ years of experience in Key Account Management, Corporate Relationship Management, Customer Success, Retention, or a similar commercially focused role
• You'll ideally bring experience managing a sizeable account portfolio with measurable retention and growth outcomes, along with strong CRM experience using platforms such as HubSpot or similar tools
• A qualification in Commerce, Business, Marketing, or a related field would be advantageous, although strong, proven merchant or account management experience will be equally valued
• Experience within the South African SME market, digital payments, fintech, hospitality, retail, or professional services would be beneficial
• This permanent Cape Town opportunity offers a competitive package, hybrid flexibility, generous annual leave, medical aid support, performance incentives, modern equipment, and the opportunity to join a collaborative and fast-moving team

Desired Skills

• Key Accounts Manager
• KAM
• Fintech
• Digital Payments
• Informal Markets

Desired Work Experience

• 5 to 10 years

Desired Qualification Level

• Degree