Corporate Customer Care Agent

Altron; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Netstar is seeking a Corporate Customer Care Agent to join our Operations team in Midrand. You will provide exceptional support to internal stakeholders and corporate/fleet customers by handling queries via phone and email, ensuring accurate information and timely updates.

The role requires strong communication, problem-solving abilities, and a commitment to high customer satisfaction in a dynamic environment.

Qualifications

• Matric/Grade 12 required or equivalent.
• Tertiary qualification in Customer Service or Business Administration advantageous.
• 1-2 years in customer service, customer support, or call centre environment.
• Experience with telephonic and email interactions in a corporate/fleet context is useful.

Responsibilities

• Provide prompt assistance with general and complex corporate/fleet queries.
• Monitor fleet and unit health to ensure uninterrupted service delivery.
• Maintain service standards per policies, procedures and compliance.
• Own customer queries and drive resolution through to completion.
• Escalate unresolved matters through the proper channels and update customers.

Skills

Verbal communication

Written communication

Customer service mindset

Problem solving

Analytical skills

Team collaboration

Multitasking

Education

Matric / Grade 12

Tertiary qualification in Customer Service or Business Administration

Tools

CRM systems

Microsoft Office

Job description

By submitting your CV on this Career Portal, you acknowledge that your personal information will be processed in accordance with the Protection of Personal Information Act (POPI Act).

We will use your information to: Match your qualifications with suitable job opportunities, Contact you regarding potential employment, and Manage your application in our system.

Your personal information will be kept confidential and protected with appropriate security measures.

You have the right to access your information, request corrections, and object to its use. Should you wish to withdraw your application, you may do so on the Application screen.

If you have any questions about our POPI policy, please contact us via our details on the Altron Website.

Position Description: Corporate Customer Care Agent

Position Number: 7524

Reference Number: 2027146

Introduction: Business Unit: Netstar
Location: Midrand
Job Type: Fixed Term Contract

Netstar is seeking a customer-focused, proactive, and detail-oriented Corporate Customer Care Agent to join our Operations team. The successful incumbent will be responsible for providing exceptional support to both internal stakeholders and corporate/fleet customers by effectively managing customer queries, ensuring service excellence, and delivering accurate information across multiple communication channels.

This role requires strong problem-solving abilities, excellent communication skills, and a commitment to resolving customer concerns efficiently while maintaining high levels of customer satisfaction.

Required Tasks:

• Providing prompt and effective assistance with general and complex corporate/fleet customer queries.
• Monitoring fleet and unit health proactively to ensure uninterrupted service delivery.
• Maintaining service standards in line with company policies, procedures, and compliance requirements.
• Taking ownership of customer queries and driving resolution through to completion.
• Escalating unresolved matters through the appropriate channels while ensuring customer feedback is provided.
• Understanding customer requirements and recommending suitable solutions.
• Delivering accurate, reliable, and timely information to customers.
• Managing customer interactions professionally via telephone and email.
• Striving for first-contact resolution wherever possible.
• Providing regular updates to customers regarding outstanding queries.
• Supporting omni-channel customer engagement through effective management of both telephonic and email communications.
• Collaborating with internal teams, including Corporate/Fleet

Requirements: Qualifications

• Matric / Grade 12 (Essential)
• Relevant tertiary qualification in Customer Service, Business Administration, or a related field (Advantageous)

Experience

• 1-2 years' experience in a customer service, customer support, or call centre environment.
• Experience handling both telephonic and email-based customer interactions.
• Experience working within a corporate or fleet environment will be advantageous.

Technical Skills

• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Effective problem-solving and analytical skills.
• Proficiency in Microsoft Office applications.
• Experience working with CRM systems.
• Ability to manage multiple customer queries simultaneously.

General Comment/s: Why Join Netstar?

At Netstar, we are committed to delivering exceptional customer experiences through innovation, teamwork, and service excellence. This role offers the opportunity to work in a dynamic environment where you can contribute to meaningful customer outcomes while developing your professional skills within a leading organisation.