Key Account Specialist

Hire Resolve; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Job summary

A prominent recruitment agency in Cape Town is seeking a Key Account Specialist to manage key client accounts and ensure exceptional service delivery. The ideal candidate will have experience in account management or customer service, possess strong interpersonal skills, and be detail-oriented. This role involves generating reports, resolving issues, and fostering relationships with clients. A competitive salary is offered based on experience, and the agency encourages applications via LinkedIn or email.

Qualifications

• Previous experience in account management or customer service.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage key client accounts and provide exceptional service.
• Compile monthly key accounts KPI packs.
• Address and resolve key account issues promptly.
• Identify new sales opportunities within existing accounts.
• Coordinate with internal teams to ensure seamless service delivery.
• Monitor and respond to client inquiries promptly.

Skills

Account management

Customer service

Interpersonal communication

Problem-solving

Relationship building

Organizational skills

Self-motivation

Microsoft Office proficiency

Education

Degree or Diploma in Finance, Business Management or similar

Tools

Microsoft Office

Job description

Hire Resolve, a prominent recruitment agency, is currently seeking a Key Account Specialist to join their client in Cape Town. In this role, you will be responsible for managing key client accounts and providing exceptional service to ensure client satisfaction and retention. As a Key Account Specialist, you will form strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements. You will be the main point of contact for clients, addressing any issues or concerns they may have and acting as an advocate for their needs within the company.

Responsibilities

• Conducting and managing relevant account meetings and generating supporting reports.
• Compiling monthly key accounts KPI packs to track performance metrics and goals.
• Developing a comprehensive understanding of key account needs to tailor solutions accordingly.
• Addressing and resolving key account issues and complaints promptly and effectively.
• Producing cost estimates for client requests to align with financial expectations.
• Anticipating changes and improvements within key accounts to proactively address their evolving needs.
• Facilitating communication between key accounts and internal teams to ensure seamless operations and service delivery.
• Strategically planning initiatives to enhance account results and foster long-term partnerships.
• Identifying new sales opportunities within existing accounts and collaborating with the Head of Customer to capitalize on them.
• Balancing key account requirements with operational capabilities and capacity to ensure sustainable service delivery.
• Actively participating in the production schedule of the Wadeville Fulfilment Warehouse by liaising directly with operational teams to meet key account objectives.
• Planning and presenting progress reports on account achievements and objectives to stakeholders.
• Conducting kit compilation checks and implementing changes to the production schedule as necessary.
• Managing Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels and performance metrics.
• Monitoring and managing the service email for designated accounts, ensuring timely and professional responses to inquiries and issues.

Requirements

• Previous experience in account management or customer service
• Degree or Diploma in Finance, Business Management or similar
• Strong interpersonal and communication skills
• Excellent problem-solving abilities
• Ability to build and maintain relationships with clients
• Detail-oriented with strong organizational skills
• Self-motivated and able to work independently
• Proficient in Microsoft Office

Salary negotiable

Contact Hire Resolve today for your next career-changing move

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann or Thomas Stacey at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.