Key Account Manager

Yellosa; Johannesburg; Remote; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Fully remote

International clients across Africa

Job summary

Yellosa in Johannesburg is seeking a senior Key Account Manager to manage a portfolio of international HR clients across Africa.

You will be the primary HR contact, advise on onboarding and offboarding, employee relations, contracts and compliance, including work permits and expatriate administration. This is a fully remote, client‑facing role requiring English and French.

Join a fast-paced environment with exposure to diverse regulatory landscapes and cross-border teams.

Qualifications

• Degree in Human Resources, Business Administration or related field.
• Experience in HR, Employee Relations, HR Operations or Account Management.
• Knowledge of employment practices and HR administration.
• Experience with employee relations and disciplinary procedures.
• Exposure to expatriate management, work permits or immigration is a plus.
• Strong stakeholder management and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Fluent in English and French, written and spoken.

Responsibilities

• Manage a portfolio of international clients across Africa.
• Serve as the primary HR contact for clients.
• Advise on onboarding and offboarding and lifecycle processes.
• Support employee relations, grievances and disciplinary procedures.
• Coordinate contracts, documentation and compliance.
• Handle work permits, visas, and expatriate administration.
• Liaise with internal teams to ensure service delivery.
• Provide guidance on local employment practices and HR compliance.
• Build and maintain client relationships and resolve queries promptly.

Skills

Client relationship management

HR systems & operations

Stakeholder communication

French language

Remote collaboration

Education

Bachelor's degree in HR or related field

Job description

• Manage a portfolio of international clients across multiple African countries.
• Act as the primary point of contact for HR and employee-related matters.
• Advise clients on employee lifecycle processes, including onboarding and offboarding.
• Support employee relations matters, grievances and disciplinary procedures.
• Coordinate employment contracts, documentation and compliance requirements.
• Manage work permit, visa and expatriate administration processes.
• Liaise with internal teams to ensure seamless service delivery.
• Provide guidance on local employment practices and HR compliance.
• Build and maintain strong client relationships through regular communication.
• Ensure a high level of client satisfaction and timely resolution of queries.

The Successful Applicant

A successful Key Account Manager should have:

• Degree in Human Resources, Business Administration or a related field.
• Proven experience in HR, Employee Relations, HR Operations or Account Management.
• Strong knowledge of employment practices, employee lifecycle processes and HR administration.
• Experience handling employee relations matters, disciplinary procedures and workplace issues.
• Exposure to expatriate management, work permits or immigration processes is an advantage.
• Excellent stakeholder management, communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Fluent in English and French, both written and verbal.
• Comfortable working remotely and collaborating with international teams.

What's on Offer

• Competitive salary.
• Comprehensive benefits package.
• Fully remote working environment.
• Exposure to international clients across Africa.