Junior Service Delivery Co-ordinator

Kinalta Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kinalta Group SA in Cape Town is seeking a Junior Service Delivery Co-ordinator to join our support office. You will be the steady point of contact between UK clients and care staff, coordinating rotas, maintaining client data, and responding to changing needs.

This role requires strong communication, organisation and time-management, plus a flexible, process-driven approach. You will work with local SA colleagues and the UK team to deliver consistent, high-quality home care services.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented, process-driven approach.
• Experience handling multiple priorities in a fast-paced environment.

Responsibilities

• Handle incoming calls from existing clients, care staff, and new client enquiries.
• Manage rota scheduling - assigning care staff to clients based on preferences and availability, and resolving last-minute changes as they arise.
• Assisting with day-to-day operational and administrative matters.
• Liaise with clients and care staff to resolve issues and proactively respond to concerns.
• Build positive working relationships with care staff, understanding their availability and support needs.
• Maintain confidentiality and professional boundaries when handling client information.

Skills

Communication

Organisation

Time management

Empathy

Active listening

Collaboration

Computer literacy

Prioritisation

Adaptability

Healthcare experience

International teams

Job description

Kinalta Group SA is looking for a Junior Service Delivery Co-ordinator to join our Cape Town support office. We're after a detail-oriented, process-driven person with strong communication, organisation and time-management skills.

About Kinalta Group SA

Kinalta Group Holdings Limited is a United Kingdom based investment group with a portfolio focused on considered, person-centred home care in the United Kingdom. Kinalta Group SA carries that same standard down south - operating from Gardens, Cape Town, and supporting the group's family of companies.

About the role

We are seeking a Junior Service Delivery Co-ordinator, who will the be the steady point of contact between our UK clients and the staff who care for them. Working closely with the co-ordination team, you'll help ensure clients receive consistent, high-quality care - coordinating rotas, maintaining accurate client information, and responding to changing client and carer needs.

Key Responsibilities

• Handle incoming calls from existing clients, care staff, and new client enquiries
• Manage rota scheduling - assigning care staff to clients based on preferences and availability, and resolving last-minute changes as they arise
• Assisting with day-to-day operational and administrative matters.
• Liaise with clients and care staff to resolve issues and proactively respond to concerns
• Build positive working relationships with care staff, understanding their availability and support needs
• Maintain confidentiality and professional boundaries when handling client information

What We're Looking For

• Strong written and verbal communication skills - you'll be handling incoming calls and queries daily, so clear communication is non-negotiable
• Confidence handling difficult conversations professionally
• Empathy and active listening skills
• Strong collaboration skills - you'll work alongside your South African colleagues as well as the UK-based team of co-ordinators and managers
• Good computer literacy, with confidence learning new systems and software
• Ability to manage competing priorities and respond quickly when circumstances change
• A flexible, adaptable approach to work

Advantageous

• Experience in healthcare, administration, client service delivery, or co-ordination
• Experience working with international teams

What We Offer

• Modern working model - with a vibrant office in the heart of Gardens, Cape Town
• Growth - structured training and ongoing professional development
• Global exposure - first-hand experience in international operations and UK business structures
• Culture - join a growing, dynamic team of early-career professionals

Hiring Process

You'll first meet with the recruitment team. If successful, you'll meet with the Senior Co-ordinator and company Director, followed by an in-person meeting at our offices in Cape Town where you'll be expected to complete a competency assessment.