Care Coordinator

Modern Day Talent; South Africa; On-site; ZAR 183,000 - 219,000; Full time

Job summary

Modern Day Talent is recruiting a Care Coordinator for a UK domiciliary care client, expanding its South African team to provide dedicated administrative support to UK operations.

The role is primarily administrative and coordinating, ensuring clients receive consistent, high-quality care by scheduling Healthcare Assistants, maintaining records and responding to evolving needs. Training is provided.

Qualifications

• Strong written and verbal communication skills.
• Excellent telephone and email communication.
• Good computer literacy and confidence in learning new systems and software.
• Strong organisation and time management skills.
• Ability to manage competing priorities and respond quickly when circumstances change.
• A flexible and adaptable approach to work.
• Strong attention to detail and the ability to maintain accurate records.
• Empathy and active listening skills.

Responsibilities

• Manage a portfolio of hourly care clients and build strong, professional relationships with clients and their representatives.
• Build positive working relationships with Healthcare Assistants and understand their availability and support requirements.
• Create and manage Healthcare Assistant rotas, ensuring continuity of care for clients.
• Coordinate and resolve last-minute changes to client rotas.
• Complete new client processes to support a safe and smooth start to care.
• Conduct client check-in calls to understand satisfaction, needs and any concerns.
• Communicate with clients and Healthcare Assistants to resolve issues and proactively respond to concerns.
• Keep client support plans, guides and information up to date.
• Maintain accurate records, statistics and reports within the relevant care management systems.
• Identify and escalation potential safeguarding concerns to the appropriate team.
• Share Healthcare Assistant profiles with clients where required.
• Record client feedback and Net Promoter Scores and communicate relevant information to management.
• Respond to correspondence, reviews and updates in a timely manner.
• Use client and Healthcare Assistant availability to identify opportunities for improved service delivery and business growth.
• Identify potential process improvements and contribute ideas to improve the way the team works.
• Maintain confidentiality and professional boundaries when handling client information.

Skills

Communication

Time management

Organisational skills

Empathy

Attention to detail

Tools

CRM

Care management software

Job description

Working hours: 9am - 5.30pm UK with one (1) weekend shift per month

Contract Type: Full time, permanent

Reporting to: Care Manager

Salary: Up to R18,000 per month

About our Client

Our client is an established UK-based care provider specialising in domiciliary care for dependent adults. The organisation is committed to delivering high-quality, person-centred care and has been rated Outstanding by the Care Quality Commission (CQC).

The business has an established presence in South Africa and is expanding its South African team to provide dedicated administrative support to its UK-based care operations.

About the Role

We are looking for a Care Coordinator to join our client’s Hourly Care team in a primarily administrative and coordination-focused role.

You will play an important part in ensuring that clients receive consistent, high-quality care by coordinating Healthcare Assistants, maintaining accurate client information and responding to changing client and carer needs.

This is a fast-paced role where priorities can change quickly, so you’ll need to be organised, adaptable and comfortable managing multiple tasks at once.

Previous care coordination experience is not essential. Our client is open to entry-level candidates and will provide structured training, documented processes and ongoing support to help you succeed.

Key Responsibilities

• Manage a portfolio of hourly care clients and build strong, professional relationships with clients and their representatives.
• Build positive working relationships with Healthcare Assistants and understand their availability and support requirements.
• Create and manage Healthcare Assistant rotas, ensuring continuity of care for clients.
• Coordinate and resolve last-minute changes to client rotas.
• Complete new client processes to support a safe and smooth start to care.
• Conduct client check-in calls to understand satisfaction, needs and any concerns.
• Communicate with clients and Healthcare Assistants to resolve issues and proactively respond to concerns.
• Keep client support plans, guides and information up to date.
• Maintain accurate records, statistics and reports within the relevant care management systems.
• Identify and escalation potential safeguarding concerns to the appropriate team.
• Share Healthcare Assistant profiles with clients where required.
• Record client feedback and Net Promoter Scores and communicate relevant information to management.
• Respond to correspondence, reviews and updates in a timely manner.
• Use client and Healthcare Assistant availability to identify opportunities for improved service delivery and business growth.
• Identify potential process improvements and contribute ideas to improve the way the team works.
• Maintain confidentiality and professional boundaries when handling client information.

Ideal Candidate

We’re looking for someone who is confident, compassionate, tech-savvy and genuinely passionate about making a difference to people’s lives.

You don’t need to have worked in care before. Our client places significant value on attitude, enthusiasm and empathy and is willing to train the right person.

You should have:

• Strong written and verbal communication skills.
• Excellent telephone and email communication skills.
• Good computer literacy and confidence in learning new systems and software.
• Strong organisation and time management skills.
• The ability to manage competing priorities and respond quickly when circumstances change.
• A flexible and adaptable approach to work.
• Strong attention to detail and the ability to maintain accurate records.
• Empathy and active listening skills.
• Confidence in communicating with different people and handling difficult conversations professionally.
• The ability to work independently while contributing effectively to a team.
• A strong work ethic and willingness to learn.
• The ability to maintain confidentiality and professional boundaries.
• The confidence to provide and receive feedback.
• The ability to identify opportunities to improve processes.

Advantageous

The following would be beneficial but are not essential:

• Previous experience in administration, customer service, healthcare administration or care coordination.
• Experience working in the healthcare, social care or domiciliary care sector.
• Experience with scheduling, rostering or coordinating services.
• Experience using CRM, care management or other digital platforms.
• Knowledge of relevant care-sector legislation or safeguarding.
• Previous experience working with UK-based clients or international teams.

Growth & Development

You’ll receive a structured onboarding programme designed to help you build confidence in the role. Training includes communication skills, difficult conversations, system training and call shadowing, supported by documented processes and resources you can refer back to.

This is also an opportunity to gain international work experience by working directly with a UK-based organisation while developing transferable skills across administration, client coordination, customer service, scheduling and care operations.