IT Technician

Boardroom Appointments; Johannesburg; On-site; ZAR 300,000 - 540,000; Full time

Job summary

Boardroom Appointments is seeking an IT Support/Helpdesk specialist in Johannesburg with 3+ years in a similar role or IT field. The role requires VMware/Hyper-V, Office 365 Server, and strong problem-solving skills.

You will log requests, manage the support desk, and ensure proper escalation for critical issues. Responsibilities include incident logging, categorisation, and proactive client communication to ensure timely resolutions and high customer satisfaction.

Qualifications

• 3+ years experience in similar IT role or IT environment
• Own reliable transport
• IT tertiary qualification and MS qualification
• Certifications (MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
• VMware, Hyper-V, Office 365 Server experience
• Networking WAN/LAN and Wireless Backups experience
• Matric / Grade 12 / National Senior Certificate

Responsibilities

• Receive, validate, and log client requests
• Administer and maintain the support desk database and call logging system daily
• Ensure the correct escalation procedure is followed on all critical calls and requests
• Assist with analysing and interpreting requests to ensure proper categorisation/prioritisation
• Assist in investigating issues to ensure high level client service support
• Collaborate with colleagues to resolve faults swiftly
• Keep users updated on progress toward fault resolution
• Monitor and update support calls efficiently
• Proactively communicate with business on incidents or projects
• Maintain relevant documents related to faults
• Maintain high levels of client satisfaction
• Communicate professionally and update clients on actions
• Build strong relationships with stakeholders and suppliers

Skills

3+ years experience in IT field

Own reliable transport

Advanced trouble-shooting

Networking WAN/LAN

Remote support experience

Academic qualifications

Education

IT tertiary qualification

MS qualification

Matric / Grade 12 / National Senior Certificate

Degree/Diploma in a relevant field

Tools

VMware

Hyper-V

Office 365 Server

WAN/LAN networking

Backups

Job description

• 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
• Own reliable transport
• IT Tertiary qualification
• MS Qualification
• Matric / Grade 12 / National Senior Certificate
• VMWare / Hyper V / Office 365 Server experience
• Networking WAN / LAN and Wireless Backups experience
• Advanced Trouble-Shooting experience
• Hardware Installation, Remote Troubleshooting, Remote support experience
• Academic Qualifications and Certifications:
• Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
• Degree/Diploma in a relevant field will be an advantage

Responsibilities:

• Receive, validate, and log client requests
• Administer and maintain the support desk database and call logging system on a daily basis
• Ensure the correct escalation procedure is followed on all critical calls and requests
• Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation
• Assist in the investigation of issues to ensure a high level of client service support
• Work closely with his/her colleagues to ensure the swift resolution of faults
• Ensure that the user is kept updated on the progress in relation to the resolution of the fault
• Ensure that support calls are monitored and updated efficiently and effectively
• Proactively communicate with the business in order to provide updates on outstanding incidents or projects
• Ensure that all relevant documents related to the fault are maintained
• Maintain high levels of client satisfaction.
• Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf
• Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach