First Line IT Helpdesk: Windows & Mac Support

VTG; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

VTG is seeking a First Line Support Consultant to deliver timely IT assistance via phone, email, and in-person visits. You will diagnose hardware, software, Microsoft 365, and connectivity issues, document tickets, and escalate complex cases to Level Two teams as needed.

You should be service oriented, detail-focused, and willing to gain Microsoft certifications; you will support Windows and Mac users and collaborate with Level Two to resolve issues promptly.

Qualifications

• Must have 2 years of technical support experience in a similar role.
• Strong knowledge of Microsoft 365 administration.
• Able to support Mac or Windows environments.
• Excellent communication and problem solving abilities.
• Detail oriented with a customer service mindset.

Responsibilities

• Provide first line IT support via phone, email, or in person.
• Diagnose hardware, software, and network issues.
• Troubleshoot and escalate complex issues to Level Two support.
• Assist with software installation, upgrades, and patch management.
• Set up user accounts and access permissions in AD and Office 365.
• Document tickets and resolutions in the helpdesk system.

Skills

MS 365 administration

Mac/Windows support

People skills

Communication

Problem solving

Detail oriented

Customer service mindset

2 years in technical support

Education

High school diploma or equivalent

Microsoft Endpoint Administrator Associate

Microsoft Administrator Expert

Job description

VTG is seeking a First Line Support Consultant to deliver timely IT assistance via phone, email, and in-person visits. You will diagnose hardware, software, Microsoft 365, and connectivity issues, document tickets, and escalate complex cases to Level Two teams as needed.

You should be service oriented, detail-focused, and willing to gain Microsoft certifications; you will support Windows and Mac users and collaborate with Level Two to resolve issues promptly.