Service Technician - Johannesburg

Impact HR; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Impact HR is seeking a Service Technician to diagnose, repair, and maintain a range of equipment across industries. The role requires hands-on electrical and mechanical skills, strong customer service, and willingness to travel for site visits and call-outs.

You will be responsible for commissioning equipment, performing diagnostics, and providing preventive maintenance while ensuring safety and quality compliance.

Qualifications

• Grade 12 or NQF 4 equivalent.
• Trade tested (Electrical).
• Red Seal (advantage).
• 2-3 years in a similar role.
• Technical aptitude and knowledge of catering equipment would be an advantage.
• Electrical and mechanical skills.
• Must be willing to travel and have a valid driver’s license.

Responsibilities

• Diagnose faults and perform repairs on equipment across multiple industries.
• Commission equipment and ensure proper startup and function.
• Troubleshoot faults and malfunctions to restore operation quickly.
• Handle call-outs and overtime as required.
• Perform preventive maintenance to keep systems reliable.
• Ensure compliance with health, safety and quality standards.
• Conduct routine inspections and coordinate with the service co-ordinator.
• Maintain the company vehicle and stock in service vehicle.
• Assist sales staff by identifying opportunities for equipment upgrades or sales.

Skills

System knowledge

Kitchen design

Equipment usage

Customer Service

Education

Grade 12 or NQF 4 equivalent

Trade tested (Electrical)

Red Seal (advantage)

Job description

Objective

A Service Technician is a highly skilled professional responsible for diagnosing, maintaining, and repairing technical equipment and systems. They work across various industries, such as automotive, engineering, or computer-related fields. Also combines technical expertise with excellent customer service to keep equipment running smoothly and efficiently.

Key Performance Outputs Installation & Commissioning

• Performing repairs and replacing deflective parts
• Commissioning equipment
• Perform diagnosis on faults / malfunctioning of equipment and troubleshooting
• Be prepared to do a call outs and overtime as required
• Carrying out preventive maintenance to ensure high reliability of systems
• Ensuring compliance with industry safety and quality standards

Planning and Organising

• Conducting routine inspections of machinery and equipment as per customer request
• Liaise with the relevant Service Co-Ordinator and other stakeholders
• Complete service in accordance with the schedule and request forms

Customer Service

• Service and Maintenance concerns to be reported to the escalated timeously for action
• Advises customers on potential problems
• Build relationships with existing and new clients
• Promotes Vulcan equipment and advises sales staff on new opportunities for equipment sales

Stock and Vehicle Maintenance

• Responsible for keeping his vehicle in good running order and in a clean condition
• Stocktaking of the company vehicle as per the company policy and accounts for all variances
• To ensure all consumables are stocked in the service vehicle

Health & Safety Compliance

• Work in accordance with health and safety regulations and company procedures
• Maintain a clean, safe, and organized work environment both on site and in company vehicles

Minimum qualifications and Experience

• Grade 12 or NQF 4 equivalent
• Trade tested (Electrical)
• Red Seal (advantage)
• 2-3 Years in a similar role
• Technical aptitude and knowledge of catering equipment would be an advantage
• Electrical and Mechanical Skills
• Must be willing to travel and have a valid driver’s license

Skills Required

• System knowledge
• Kitchen design
• Equipment usage
• Customer Service