Junior Client & Operations Specialist | Sandton

Sasso Consulting; Sandton; On-site; ZAR 134,000 - 167,000; Full time

Job summary

Sasso Consulting in Sandton, South Africa is seeking a detail-oriented Client & Operations Assistant to join our Johannesburg team. This junior role supports client engagement, learner administration and audit/compliance tasks in a structured, deadline-driven environment.

The successful candidate will maintain client and learner records, prepare documentation, coordinate across departments, and assist with onboarding, SLAs, and payroll updates.

Qualifications

• Matric certificate.
• Higher Certificate or Diploma in Business Administration, Office Administration, Operations, HR or related field, or equivalent experience.
• 2–3 years of experience in an administration, client support or operations coordination role.
• Intermediate to advanced Microsoft Office proficiency, particularly Excel, Word and Outlook.
• Strong administrative and document management skills.
• Excellent written and verbal English communication.
• Ability to manage multiple tasks and competing deadlines.
• Experience maintaining accurate spreadsheets, trackers and records.

Responsibilities

• Maintain accurate client engagement records, correspondence and follow-ups.
• Prepare client proposals using approved templates.
• Draft and prepare SLAs.
• Compile sales packs and supporting client documentation.
• Assist with client communication, reminders and administrative queries.
• Research prospective clients, consultants and competitors.
• Assist with contacting and onboarding external consultants and verification analysts.
• Maintain learner induction and onboarding trackers.
• Prepare and distribute learner documentation to clients.
• Coordinate learner onboarding interviews when required.
• Maintain learner absorption and YES Youth programme records.
• Track learner terminations, replacements and payroll-related updates.
• Follow up on outstanding learner stipends.
• Assist with UI19 documentation and queries.
• Support IT180 tax-related queries and calculations.
• Maintain learner transcripts and supporting records for audits.
• Maintain organised client audit folders.
• Compile documentation for BBEEE verification processes.
• Distribute audit documentation to clients and verification analysts.
• Assist clients with annual audit administration.
• Coordinate learner verification interviews and site visits.
• Ensure that agreements, certificates and supporting records are complete.

Skills

Administration

Documentation

Multi-tasking

English communication

Education

Diploma in Business Administration

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Sasso Consulting in Sandton, South Africa is seeking a detail-oriented Client & Operations Assistant to join our Johannesburg team. This junior role supports client engagement, learner administration and audit/compliance tasks in a structured, deadline-driven environment.

The successful candidate will maintain client and learner records, prepare documentation, coordinate across departments, and assist with onboarding, SLAs, and payroll updates.