Senior Client Success & Support Leader

Placements24; Sandton; Presencial; ZAR 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonuses

Career growth

Modern office

Benefits package

Descripción de la vacante

WhatJobs Direct in Sandton is seeking a Senior Client Support Specialist to manage escalated client issues, mentor junior staff, and contribute to strategic enhancements of the support function. The role focuses on proactive service, timely resolutions, and customer satisfaction in a collaborative office environment.

The ideal candidate will have 7+ years in client or technical support, including 3+ years in a senior role, with strong leadership, CRM proficiency, and data-driven reporting

Formación

• 7+ years in client support or technical support, with at least 3 years in a senior/lead role.
• Proven ability to diagnose and resolve complex issues.
• Excellent communication, interpersonal, and presentation skills.

Responsabilidades

• Handle escalated and complex client inquiries with advanced troubleshooting.
• Mentor and train junior support staff to develop best practices.
• Analyze support trends to identify systemic issues and drive improvements.

Conocimientos

Leadership

Communication

Data analysis

Problem-solving

Mentoring

Educación

Bachelor's degree in a relevant field

Herramientas

CRM software

Helpdesk systems

Descripción del empleo

WhatJobs Direct in Sandton is seeking a Senior Client Support Specialist to manage escalated client issues, mentor junior staff, and contribute to strategic enhancements of the support function. The role focuses on proactive service, timely resolutions, and customer satisfaction in a collaborative office environment.

The ideal candidate will have 7+ years in client or technical support, including 3+ years in a senior role, with strong leadership, CRM proficiency, and data-driven reporting