Customer Experience & Complaints Intern

Company : Private Security Industry Regulatory Authority (PSiRA); Centurion; On-site; ZAR 56,000 - 67,000; Full time

Benefits offered by this job

Stipend

Job summary

Private Security Industry Regulatory Authority (PSiRA) offers a Complaints Management Intern role based in Centurion, Gauteng. The position provides exposure to customer service processes, complaint resolution strategies, and data management while supporting the team in tracking complaints and communicating with customers.

The internship is designed to develop practical experience in handling customer issues, reporting trends, and contributing to customer experience improvements.

Qualifications

• National Diploma/Degree in Business Administration or Business Management/Office Management or Office Administration.

Responsibilities

• Assist in receiving and documenting customer complaints
• Help resolve customer issues by escalating them to the appropriate team
• Track and monitor the status of complaints
• Communicate with customers to ensure satisfaction
• Prepare reports on complaints and resolution trends

Skills

Customer service

Data entry

Education

Business Admin

Job description

Private Security Industry Regulatory Authority (PSiRA) offers a Complaints Management Intern role based in Centurion, Gauteng. The position provides exposure to customer service processes, complaint resolution strategies, and data management while supporting the team in tracking complaints and communicating with customers.

The internship is designed to develop practical experience in handling customer issues, reporting trends, and contributing to customer experience improvements.