Clerk: Insurance

AtripleA recruitment & temps; Pretoria; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A recruitment agency in Pretoria is seeking a Clerk Complaints to manage and resolve complaints according to established policies. The successful candidate will provide key administrative support, maintain accurate records, and build strong relationships with complainants. Ideal applicants should have a Matric qualification and at least two years of relevant insurance industry experience. Excellent attention to detail and knowledge of regulatory requirements are essential. Competitive salary and professional development opportunities offered.

Qualifications

• 2 Years' experience in the Insurance Industry required.
• Knowledge of LTIA, FAIS, FICA regulations preferred.

Responsibilities

• Register and administrate complaints according to policy.
• Provide administrative support for effective complaints handling.
• Liaise with complainants and staff for efficient complaint resolution.

Skills

Knowledge in complaints resolution

Attention to detail

Client service

Education

Matric

Job description

Job Summary

Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company's Complaint Resolution Policy and Procedure.

Key Responsibilities

• Attend to Dispute Resolution (TCF)
• Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
• Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
• Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
• Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
• Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant)
• Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
• Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
• Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
• Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
• Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines
• Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
• Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
• Contribute to the continuous development of the team's operational functions, systems and services
• Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

Requirements

• Matric
• Knowledge in complaints resolution
• 2 Years' Experience in the Insurance Industry
• LTIA, FAIS, FICA (not limited)

Send your CV and latest pay slip to [e-mail]

AtripleA Recruitment and Temps

www.aaaa.co.za

#atriplea #recruitment #vacancy #clerk