IT Technician

Eskort; Irene; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Eskort is seeking an IT Support Technician to provide onsite and remote assistance in Irene, Gauteng. Responsibilities include resolving issues across PCs, tills, POS systems, printers and handheld devices, with travel to stores for repairs and installations.

The role requires Windows support experience, macOS familiarity, and networking knowledge. Applicants should be prepared for after-hours work and multi-site assignments in a retail environment.

Qualifications

• Support users on Windows 10/11 in a mixed environment.
• Experience with macOS is required/advantageous.
• Knowledge of TCP/IP, DHCP, DNS, routers and switches.
• A valid driver’s licence and willingness to travel locally.
• Ability to diagnose network and Wi-Fi issues and provide onsite support.

Responsibilities

• Log, prioritise and resolve support requests on the ticketing system. Resolve problems onsite and remotely for PCs, tills and POS systems, printers, scales, barcode scanners and handhelds. Diagnose network, Wi‑Fi, router and internet faults. Create and manage user accounts and permissions. Travel to stores and sites to repair, install and configure equipment as needed. Support store openings and rollouts of new systems. Install and tidy network cabling, switches and Wi‑Fi access points.

Skills

Windows support

macOS experience

Networking basics

Troubleshooting

Travel flexibility

Education

Diploma or certificate in IT

CompTIA A+ (or equivalent)

Tools

Ticketing system

Microsoft 365

Active Directory

Job description

Key responsibilities

• Log, prioritise and resolve support requests for all users on the ticketing system. Resolve technical problems onsite and remotely for PCs, laptops, tills and point-of-sale (POS) systems, printers, scales, barcode scanners and handhelds. Diagnose network, Wi‑Fi, router and internet connectivity faults. Create and manage user accounts, passwords, email and access permissions. Escalate issues you cannot resolve to the senior technician, IT manager or third‑party suppliers, and follow them through to closure. Travel to stores and other sites to repair, replace, install and configure equipment when required. Support store openings, relocations, refurbishments and roll‑outs of new systems. Install and tidy network cabling, switches and Wi‑Fi access points.

Minimum requirements

• Matric (Grade 12).
• A diploma or certificate in IT or a related field, or CompTIA A+ (or equivalent).
• Up to 3 years' experience in IT support or a help desk, supporting users on Windows 11 and 10 (entry‑level candidates welcome).
• Experience with macOS.
• Working knowledge of TCP/IP, DHCP, DNS, routers, switches and Wi‑Fi.
• Experience with Microsoft 365 and Active Directory user administration.
• Valid driver's licence and your own reliable transport.
• Willingness to travel to stores and sites, including outside Gauteng, and to work after hours when needed.
• Methodical problem solver who finds the cause, not just a quick workaround.

Advantageous

• CompTIA Network+, Microsoft MD-102 or equivalent certification.
• Experience with retail POS systems, barcode and label printing, or industrial scales.
• Experience in retail, food manufacturing or another multi‑site environment.
• Experience with remote‑access tools and a ticketing system.
• Basic knowledge of CCTV, VoIP phones or mobile device management.