IT Tech Support

Anchora; Gauteng; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Anchora is seeking an experienced IT support specialist to join our remote team. With 3+ years in Level 3 Help Desk or IT Support and MSP background, you will troubleshoot complex issues for end users and maintain Windows environments.

You will work remotely Monday–Friday, 9am–6pm US Eastern Time, balancing multiple priorities in a fast-paced setting. You will leverage Microsoft 365, Azure AD, Intune, and Windows Autopilot to configure, deploy, and support client devices.

Qualifications

• 3+ years of Level 3 Help Desk or IT Support experience.
• Previous experience working in a Managed Service Provider (MSP) environment.
• Strong troubleshooting and analytical problem-solving skills.
• Hands-on experience with Microsoft 365, Azure AD, Intune, and Windows Autopilot.
• Solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls.
• Experience supporting Windows desktop environments and end users.
• Ability to work remotely Monday-Friday 9am-6pm US Eastern Time
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Skills

Troubleshooting

Problem solving

Time management

Remote work capability

MSP experience

Tools

Microsoft 365

Azure AD

Intune

Windows Autopilot

Networking fundamentals

Job description

Qualifications

• 3+ years of Level 3 Help Desk or IT Support experience.
• Previous experience working in a Managed Service Provider (MSP) environment.
• Strong troubleshooting and analytical problem-solving skills.
• Hands‑on experience with Microsoft 365, Azure AD, Intune, and Windows Autopilot.
• Solid understanding of networking concepts, including DNS, DHCP, VPNs, and firewalls.
• Experience supporting Windows desktop environments and end users.
• Ability to work remotely Monday-Friday 9am-6pm US Eastern Time
• Ability to work independently while managing multiple priorities in a fast‑paced environment.

What We're Looking For

• Organized and detail-oriented
• Self‑motivated and dependable
• Confident and proactive
• Flexible and adaptable
• Easy to work with and collaborative