Information Technology Technician

Accredited Resource Consulting Services (Pty) Ltd; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Accredited Resource Consulting Services (Pty) Ltd in Cape Town is seeking a skilled IT Systems Technician to provide comprehensive technical support across multiple office locations. You will maintain end-user devices, support Microsoft and network environments, and administer core IT systems to ensure high service levels.

The role requires a proactive, customer-focused professional with strong troubleshooting abilities and a solid understanding of modern IT infrastructure.

Qualifications

• Minimum 3–5 years in IT support or systems administration.
• Supports Windows 10/11 environments.
• Experience administering Microsoft 365 environments.
• Solid knowledge of AD, Azure AD, DNS, and DHCP.
• Experience with VPN, LAN/WAN, and network troubleshooting.
• Cybersecurity principles and patch management knowledge.

Responsibilities

• Provide desktop, laptop, and peripheral user support.
• Troubleshoot hardware, software, and OS issues.
• Manage endpoint lifecycle and device deployments.
• Support Microsoft 365 services, Exchange Online, Teams.
• Administer and support AD, Azure AD, Group Policy.
• Troubleshoot VPN, Wi‑Fi, and network connectivity.
• Maintain service desk tickets and documentation.
• Escalate to vendors as needed.

Skills

Troubleshooting

Customer focus

Endpoint management

Documentation

Education

Matric (Grade 12)

National Diploma in Information Technology

Microsoft Certified Fundamentals / Associate

CompTIA A+/Network+/Security+

Microsoft 365 Certified Administrator

ITIL Foundation

Tools

Microsoft 365

Active Directory

Azure Active Directory

Group Policy

DNS

DHCP

Exchange Online

Teams

SharePoint

OneDrive

VPN

Wi-Fi

LAN/WAN

Endpoint deployment

Job description

A well-established organisation is seeking a skilled IT Systems Technician to provide comprehensive technical support across multiple office locations in Cape Town. The successful candidate will be responsible for maintaining end-user devices, supporting Microsoft and network environments, administering core IT systems, and ensuring a high standard of service delivery to users across the business. This role requires a proactive, customer-focused professional with strong troubleshooting abilities and a solid understanding of modern IT infrastructure.

Duties & Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Manage the full endpoint lifecycle, including device deployment, maintenance, upgrades, and offboarding.
• Support Windows 10/11 environments and Microsoft 365 applications and services.
• Administer and support Active Directory, Azure Active Directory, Group Policy, DNS, and DHCP.
• Support Exchange Online, Teams, SharePoint, and OneDrive environments.
• Assist with endpoint management platforms and device policy administration.
• Diagnose and resolve VPN, Wi-Fi, LAN, and WAN connectivity issues.
• Perform workstation builds, rebuilds, and hardware refresh projects.
• Implement and maintain endpoint security controls, patching, and access management processes.
• Provide technical guidance and escalation support to junior team members.
• Maintain accurate service desk tickets, technical documentation, and asset records.
• Liaise with third-party vendors regarding repairs, warranties, and technical escalations.
• Promote cybersecurity awareness and best-practice usage across the business.
• Participate in after-hours support and standby duties when required.
• Provide IT support across multiple office locations within the Western Cape.

Requirements

Minimum Qualifications

• Matric (Grade 12).
• Relevant IT Diploma or National Diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• Relevant industry certifications, such as:
• Microsoft Certified Fundamentals / Associate Certifications.
• CompTIA A+, Network+, and/or Security+.
• Microsoft 365 Certified Administrator certifications.
• ITIL Foundation (advantageous).

Experience & Technical Skills

• Minimum 3-5 years' experience in an IT support or systems administration environment.
• Strong experience supporting Windows 10/11 operating systems.
• Proven experience administering Microsoft 365 environments.
• Solid understanding of Active Directory, Azure AD, Group Policy, DNS, and DHCP.
• Experience supporting network infrastructure, VPNs, wireless networks, and connectivity troubleshooting.
• Experience with endpoint deployment, device management, and asset lifecycle management.
• Knowledge of cybersecurity principles, endpoint protection, and patch management.