Senior IT Technician

RiseUp Group; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

RiseUp Group in Durban is seeking a hands-on Senior IT Technician to own a complex, multi-domain environment of 150+ users across several business units. You will manage Microsoft 365, servers and networking to backups, security and day-to-day user support—while keeping documentation and compliance up to date.

Ideal candidates have 5+ years in IT, with at least 2 years at senior level, and relevant certifications such as CompTIA Network+/A+/MCSA or equivalent.

Qualifications

• 5+ years in hands-on IT support or systems administration.
• Experience managing multi-site or multi-entity environments.
• Matric is essential; relevant IT qualifications preferred.
• Experience with Microsoft 365 administration and email platforms.

Responsibilities

• Microsoft 365 administration: licensing, user provisioning, security policies.
• Email hosting and deliverability management.
• Windows Server: AD, DNS, DHCP configuration and maintenance.
• RDP/RemoteApp licensing and session management.
• VPN configuration and client/site support.
• Endpoint security management and policy enforcement.
• Backup/DR planning, daily monitoring and testing.
• Documentation: IT policies, asset registers and network diagrams.

Skills

IT support

Systems administration

Multi-site environments

Documentation and compliance

Education

Matric (essential)

IT qualification (e.g., CompTIA Network+, A+, MCSA)

Tools

Microsoft 365

Windows Server

Active Directory

RDP/RemoteApp

Hyper-V

VMware

MSSQL

cPanel/WHM

DNS/DHCP

Job description

Job Title: Senior IT Technician

Location: Durban

Job Overview

We are looking for a hands‑on Senior IT Technician to take ownership of a complex, multi‑domain corporate environment of 150+ users across several business units. You will manage the full IT stack, from Microsoft 365, servers and networking to backups, security and day‑to‑day user support, while keeping everything documented and compliant.

Please note: the successful candidate will inherit an environment that is actively being migrated. Immediate priorities include the email platform migration, M365 licence remediation, server blacklist resolution and DNS consolidation. A structured, methodical approach to inherited infrastructure is essential.

• 5+ years in a hands‑on IT support or systems administration role, with at least 2 years at senior or lead level.
• Proven experience managing multi‑site or multi‑entity environments.
• Matric (essential).
• A relevant IT qualification such as CompTIA Network+, A+, MCSA or equivalent (preferred).

Minimum Requirements

• 5+ years in a hands‑on IT support or systems administration role, with at least 2 years at senior or lead level.
• Proven experience managing multi‑site or multi‑entity environments.
• Matric (essential).
• A relevant IT qualification such as CompTIA Network+, A+, MCSA or equivalent (preferred).

Preferred certifications

• CompTIA Security+, MCSA/MCSE, or equivalent vendor certifications in networking or virtualisation.

Required Technical Skills

• Microsoft 365: Exchange Online, Teams, SharePoint, Intune and the admin portal.
• Microsoft licensing: CSP, licence auditing and compliance.
• Windows Server: [2012/]2016/2019/2022, Active Directory, Group Policy, DNS, DHCP.
• RDP and Terminal Services: RDS licensing, session management, RemoteApp and NLA security.
• VPN: site‑to‑site and client.
• Email hosting and deliverability: cPanel/WHM, SPF, DKIM, DMARC, blacklist remediation, Exchange.
• Antivirus and endpoint security: centralised management and policy enforcement.
• Backup and DR: restore testing, RPO/RTO planning.
• RAID and storage: RAID 1/5/6/10, array monitoring, hot‑spare management, failure recovery.
• Virtualisation: Hyper‑V provisioning, snapshots and resource management.
• MSSQL: backups, restores, user management and basic query optimisation.
• Biometric systems: access control and time‑and‑attendance.
• Networking: TCP/IP, VLANs, DNS, DHCP, firewalls, managed switches and Wi‑Fi.
• Print infrastructure: network printer deployment and driver management.
• Change control: change documentation, rollback procedures and impact assessment.
• IT compliance: POPIA awareness, access audits, policy drafting and risk registers.

Key Responsibilities

• Microsoft 365 administration: licensing, user provisioning, security policies and tenant health.
• Email hosting: Afrihost cPanel/WHM, DNS, SPF/DKIM/DMARC, blacklist monitoring and deliverability.
• Windows Server: Active Directory, Group Policy, DNS and DHCP.
• RDP and Terminal Services: licensing, session management, RemoteApp and NLA.
• VPN: site‑to‑site and client VPN configuration and support.
• Endpoint security: ESET or equivalent, centralised console and policy enforcement.
• Backup and disaster recovery: daily monitoring, restore testing and DR planning (RPO/RTO).
• RAID and storage: array health, failure recovery and redundancy.
• Virtualisation: Hyper‑V / VMware, VM provisioning, snapshots and resource management.
• Database administration: MSSQL backups, user access and performance monitoring.
• Biometric systems: access control and time‑and‑attendance hardware and software.
• Network and print infrastructure: switches, firewalls, access points and the printer fleet.
• User support: helpdesk, onboarding/offboarding, device setup and training.
• Compliance and risk: IT policy enforcement, access audits and POPIA awareness.
• Change control: documentation, rollback planning and impact assessment.
• Documentation: IT policies, asset register and network diagrams.