IT Support Technician – Enterprise Tech, Early Start

Badger Holdings (Pty) Ltd; George; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Pacific International Insurance, backed by Badger International, seeks an IT Support Technician to deliver high‑quality frontline support for staff across Australia, New Zealand and South Africa. The role uses Microsoft 365, endpoint management, networking and telephony, reporting to the IT Manager in Australia, in a fast-paced environment.

Based on site in George, South Africa, the role supports hardware/software deployments, asset management and IT security compliance, working hours

Qualifications

• Provide Level 1 and basic Level 2 technical support (onsite and remote) to approximately 180 users across Australia, New Zealand, and South Africa.
• Manage and resolve incidents and service requests via the IT ticketing system in line with SLAs.
• Escalate complex issues to Level 2/3 support as required.
• Deploy, configure, and support hardware and software for end users.
• Maintain IT asset inventory and lifecycle records.
• Support software deployment and patch management.
• Monitor IT systems and elevate alerts or issues as needed.
• Support the maintenance of network, telephony, and remote access systems.
• Engage with vendors for hardware and software support as required.
• Assist in maintaining IT security standards and ensuring compliance with internal policies and regulatory requirements.
• Maintain up-to-date documentation for IT systems, processes, and configurations.
• Contribute to IT projects and initiatives, including system upgrades and process improvements.
• Carry out other duties that are within the limit’s skills, competence, training and/or experience as deemed necessary for the successful operation of the organisation.

Job description

Pacific International Insurance, backed by Badger International, seeks an IT Support Technician to deliver high‑quality frontline support for staff across Australia, New Zealand and South Africa. The role uses Microsoft 365, endpoint management, networking and telephony, reporting to the IT Manager in Australia, in a fast-paced environment.

Based on site in George, South Africa, the role supports hardware/software deployments, asset management and IT security compliance, working hours