IT Support Technician

JVR Software; Johannesburg; On-site; ZAR 156,000 - 312,000; Full time

Job summary

JVR Software is seeking a junior IT support professional in Johannesburg to provide first-line technical assistance for hardware, software, and cloud systems. The role involves troubleshooting issues, resolving user queries within SLA timelines, and assisting with onboarding by setting up equipment for new staff.

The ideal candidate holds a Diploma or NQF Level 6 in IT, up to 3 years of experience, and relevant certifications including MCSE Cloud Platform and Infrastructure and ISO27001

Qualifications

• Diploma or NQF Level 6 in IT or related field.
• Up to 3 years experience in IT user support.
• Microsoft Desktop Support Administrator certification.
• MCSE Cloud Platform and Infrastructure certification.
• ISO27001 Information Security Management certification.
• Experience with Microsoft Azure Cloud and Microsoft 365.

Responsibilities

• Provide first-line technical support for hardware, software, and cloud-based systems.
• Troubleshoot and resolve IT issues across the organisation.
• Manage and resolve user queries end-to-end within SLA timelines.
• Perform installation, configuration, and maintenance of IT equipment and systems.
• Support onboarding by setting up equipment for new employees.
• Maintain and repair system applications to ensure usability.
• Update IT service management systems and track support progress.
• Adhere to ITIL processes and asset management policies.
• Collaborate with IT teams to resolve escalated issues.
• Provide after-hours standby support on a rotational basis.

Skills

Troubleshooting

Problem solving

First-line support

Education

Diploma or NQF Level 6 in IT or related field

Tools

Microsoft Azure Cloud

Microsoft 365

Job description

A minimum of a Diploma or NQF Level 6 in Information Technology or related field.

Up to 3 years experience in IT user support.

Microsoft Desktop Support Administrator certification.

MCSE Cloud Platform and Infrastructure certification.

ISO27001 Information Security Management certification.

Experience with Microsoft Azure Cloud and Microsoft 365.

Strong technical troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line technical support for hardware, software, and cloud-based systems.
• Troubleshoot and resolve IT issues across the organisation.
• Manage and resolve user queries end-to-end within SLA timelines.
• Perform installation, configuration, and maintenance of IT equipment and systems.
• Support onboarding by setting up equipment for new employees.
• Maintain and repair system applications to ensure usability.
• Update IT service management systems and track support progress.
• Adhere to ITIL processes and asset management policies.
• Collaborate with IT teams to resolve escalated issues.
• Provide after-hours standby support on a rotational basis.