Senior IT Technician

Riseup Management; Durban; On-site; ZAR 480,000 - 680,000; Full time

Job summary

Riseup Management in Durban seeks an experienced IT Administrator to oversee multi-site environments, manage Microsoft 365, Windows Server, Active Directory, and virtualization platforms, while enforcing security and disaster readiness.

The role requires 5+ years in hands-on IT support with at least 2 years at senior level; Matric and IT qualifications are essential. Based in KwaZulu-Natal, the position is on-site with duties spanning networking, backups and compliance.

Qualifications

• 5+ years in hands-on IT support or systems administration, with 2+ years at senior/lead level.
• Experience managing multi-site or multi-entity environments.
• Matric is essential; IT qualifications preferred.

Responsibilities

• Microsoft 365 administration: licensing, user provisioning, security policies.
• Email hosting and deliverability management (cPanel/WHM, SPF, DKIM, DMARC).
• Windows Server: AD, GPO, DNS, DHCP; RDP/RemoteApp/NLA support.
• VPN configuration and support; endpoint security policy enforcement.
• Backup/DR planning and DR testing; RAID/storage health.
• Hyper-V/VMware virtualization provisioning and management.
• MSSQL backups, user access, and performance monitoring.
• Biometric/time-and-attendance systems; network and print infra.
• Change control, documentation, and POPIA compliance awareness.

Education

Matric

IT qualification

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Intune

Windows Server

Active Directory

Group Policy

DNS

DHCP

RDP/RemoteApp

VPN

cPanel/WHM

SPF

DKIM/DMARC

MSSQL

Hyper-V

VMware

RAID

Security/Auditing

POPIA compliance

Networking

Print infrastructure

Job description

Minimum Requirements:

• 5+ years in a hands-on IT support or systems administration role, with at least 2 years at senior or lead level.
• Proven experience managing multi-site or multi-entity environments.
• Matric (essential).
• A relevant IT qualification such as CompTIA Network+, A+, MCSA or equivalent (preferred).

Preferred certifications

• CompTIA Security+, MCSA/MCSE, or equivalent vendor certifications in networking or virtualisation.

Required Technical Skills:

• Microsoft 365: Exchange Online, Teams, SharePoint, Intune and the admin portal.
• Microsoft licensing: CSP, licence auditing and compliance.
• Windows Server: [2012/]2016/2019/2022, Active Directory, Group Policy, DNS, DHCP.
• RDP and Terminal Services: RDS licensing, session management, RemoteApp and NLA security.
• VPN: site-to-site and client.
• Email hosting and deliverability: cPanel/WHM, SPF, DKIM, DMARC, blacklist remediation, Exchange.
• Antivirus and endpoint security: centralised management and policy enforcement.
• Backup and DR: restore testing, RPO/RTO planning.
• RAID and storage: RAID 1/5/6/10, array monitoring, hot-spare management, failure recovery.
• Virtualisation: Hyper-V provisioning, snapshots and resource management.
• MSSQL: backups, restores, user management and basic query optimisation.
• Biometric systems: access control and time-and-attendance.
• Networking: TCP/IP, VLANs, DNS, DHCP, firewalls, managed switches and Wi-Fi.
• Print infrastructure: network printer deployment and driver management.
• Change control: change documentation, rollback procedures and impact assessment.
• IT compliance: POPIA awareness, access audits, policy drafting and risk registers.

Key Responsibilities:

• Microsoft 365 administration: licensing, user provisioning, security policies and tenant health.
• Email hosting: Afrihost cPanel/WHM, DNS, SPF/DKIM/DMARC, blacklist monitoring and deliverability.
• Windows Server: Active Directory, Group Policy, DNS and DHCP.
• RDP and Terminal Services: licensing, session management, RemoteApp and NLA.
• VPN: site-to-site and client VPN configuration and support.
• Endpoint security: ESET or equivalent, centralised console and policy enforcement.
• Backup and disaster recovery: daily monitoring, restore testing and DR planning (RPO/RTO).
• RAID and storage: array health, failure recovery and redundancy.
• Virtualisation: Hyper-V / VMware, VM provisioning, snapshots and resource management.
• Database administration: MSSQL backups, user access and performance monitoring.
• Biometric systems: access control and time-and-attendance hardware and software.
• Network and print infrastructure: switches, firewalls, access points and the printer fleet.
• User support: helpdesk, onboarding/offboarding, device setup and training.
• Compliance and risk: IT policy enforcement, access audits and POPIA awareness.
• Change control: documentation, rollback planning and impact assessment.
• Documentation: IT policies, asset register and network diagrams.