IT Support Technician

The Skills Mine; Johannesburg; On-site; ZAR 201,000 - 290,000; Full time

Job summary

The Skills Mine in Johannesburg is seeking an IT Support Specialist to provide first-line technical assistance for hardware, software, and cloud-based services. A Diploma or NQF Level 6 in IT and 1–3 years of IT user support experience are required, along with several certifications.

You will install, configure and maintain equipment, assist onboarding, troubleshoot issues, and follow ITIL processes while expanding your knowledge of Azure Cloud and Microsoft 365 within a collaborative team.

Qualifications

• A Diploma or NQF Level 6 in IT or related field is required.
• Up to 3 years of IT user support experience.
• Certifications listed above are expected.
• Experience with Azure Cloud and Microsoft 365 is preferred.

Responsibilities

• Provide first-line technical support for hardware, software, and cloud-based systems.
• Troubleshoot and resolve IT issues across the organisation.
• Manage and resolve user queries end-to-end within SLA timelines.
• Perform installation, configuration, and maintenance of IT equipment and systems.
• Support onboarding by setting up equipment for new employees.
• Maintain and repair system applications to ensure usability.
• Update IT service management systems and track support progress.
• Adhere to ITIL processes and asset management policies.
• Collaborate with IT teams to resolve escalated issues.
• Provide after-hours standby support on a rotational basis.

Skills

Troubleshooting

Education

Diploma or NQF Level 6 in Information Technology or related field

Microsoft Desktop Support Administrator certification

MCSE – Cloud Platform and Infrastructure certification

ITIL Practitioner certification

ISO27001 Information Security Management certification

Tools

Azure Cloud

Microsoft 365

Job description

Requirements:

A minimum of a Diploma or NQF Level 6 in Information Technology or related field.

Up to 3 years’ experience in IT user support.

Microsoft Desktop Support Administrator certification.

MCSE – Cloud Platform and Infrastructure certification.

ITIL Practitioner certification.

ISO27001 Information Security Management certification.

Experience with Microsoft Azure Cloud and Microsoft 365.

Strong technical troubleshooting and problem-solving skills.

Responsibilities:

Provide first-line technical support for hardware, software, and cloud-based systems.

Troubleshoot and resolve IT issues across the organisation.

Manage and resolve user queries end-to-end within SLA timelines.

Perform installation, configuration, and maintenance of IT equipment and systems.

Support onboarding by setting up equipment for new employees.

Maintain and repair system applications to ensure usability.

Update IT service management systems and track support progress.

Adhere to ITIL processes and asset management policies.

Collaborate with IT teams to resolve escalated issues.

Provide after-hours standby support on a rotational basis.