IT Tech

CXP are now part of the Huntswood Group; Durban; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Huntswood Group is seeking an IT Tech to provide on-site and remote technical support for end-user devices, network, and telephony across multiple locations. You will troubleshoot hardware, software, connectivity, and security, while maintaining assets and documentation.

The role emphasizes incident resolution within SLA targets, device provisioning, and collaboration with central IT teams to ensure uptime and compliant operations.

Formación

• Minimum 2 years' experience in IT Support or Service Desk environments.
• Experience with Windows operating systems and Microsoft 365 applications.
• Experience troubleshooting hardware, software, networking, and connectivity issues.
• Experience supporting telephony solutions and end-user technologies.

Responsabilidades

• Provide onsite and remote support for hardware, software, network, and telephony-related issues.
• Resolve incidents and service requests within SLA targets.
• Diagnose, troubleshoot, and repair end-user technology issues efficiently.
• Support users across multiple business locations and environments.
• Escalate complex technical issues to internal teams or third-party providers when required.
• Install, configure, deploy, and maintain desktops, laptops, mobiles, printers, and peripheral equipment.
• Assist with OS installations, software deployments, upgrades, and patching.
• Manage user accounts and access requests according to policies.
• Ensure devices remain operational, secure, and compliant.
• Support local network infrastructure, wireless connectivity, and telephony systems.
• Contribute to site technology rollouts, upgrades, and infrastructure projects.
• Record all support activities and asset allocations in approved systems.
• Maintain technical documentation and user guides.
• Identify recurring issues and recommend long-term improvements.
• Ensure compliance with IT security standards and procedures.

Conocimientos

Troubleshooting

Networking basics

Windows & M365

End-user support

Documentation

Customer service

Educación

Matric or equivalent

CompTIA A+ Certification

CompTIA Network+ Certification

Diploma or Degree in IT

Herramientas

Ticketing systems

ITSM tools

Descripción del empleo

Job Description

Role Purpose

The IT Tech is responsible for providing onsite and remote technical support across end-user devices, network infrastructure, telephony platforms, and business-critical systems. The role is accountable for troubleshooting hardware, software, connectivity, and telephony issues, supporting technology deployments, maintaining IT assets, and ensuring compliance with IT security standards.

This role plays a critical part in minimizing business disruption, maintaining operational uptime, and delivering a high-quality support experience to users across the business.

Key Responsibilities

Technical Support

• Provide onsite and remote support for hardware, software, network, and telephony-related issues.
• Resolve incidents and service requests in line with agreed service level targets.
• Diagnose, troubleshoot, and repair end-user technology issues efficiently and effectively.
• Support users across multiple business locations and operational environments.
• Escalate complex technical issues to relevant internal teams or third-party providers where required.

Hardware & Software Management

• Install, configure, deploy, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support operating system installations, software deployments, upgrades, and patching activities.
• Manage user account provisioning and access requests in accordance with company policies.
• Ensure all user devices remain operational, secure, and compliant.

Infrastructure & Telephony Support

• Assist with the maintenance and troubleshooting of local network infrastructure, wireless connectivity, and telephony systems.
• Support business continuity by proactively identifying and resolving infrastructure issues.
• Work alongside centralised IT teams to ensure stable network and communication services.

Project & Deployment Support

• Support site technology rollouts, upgrades, and infrastructure projects.
• Execute IT moves, adds, and changes with minimal impact on business operations.
• Assist with workstation setups, office relocations, and technology refresh programmes.
• Participate in testing and deployment activities for new systems and technologies.

Security, Compliance & Asset Management

• Ensure compliance with IT security policies, standards, and operational procedures.
• Support endpoint security, software updates, and vulnerability remediation activities.
• Maintain accurate IT asset registers and equipment inventories.
• Record all support activities, system changes, and asset allocations accurately within approved systems.
• Identify and escalation security risks and compliance concerns.

Documentation & Continuous Improvement

• Maintain technical documentation, user guides, and support procedures.
• Contribute to knowledge-sharing initiatives within the IT team.
• Proactively identify recurring issues and recommend long-term solutions.
• Support initiatives that improve service delivery, operational performance, and user experience.

Key Performance Indicators (KPIs)

• IT incidents and service requests resolved within SLA targets.
• Availability and performance of end-user computing, network, and telephony environments.
• Successful delivery of technology deployments and site-based IT projects.
• Accuracy of IT asset management records.
• Compliance with IT security standards and policies.
• User satisfaction and service quality measures.
• Quality and completeness of technical documentation and ticket updates.

Experience

Essential Requirements

• Minimum 2 years' experience in an IT Support, Desktop Support, Service Desk, or IT Technician environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Experience troubleshooting hardware, software, networking, and connectivity issues.
• Experience supporting telephony solutions and end-user technologies.

Qualifications

• You must have a minimum of Matric or equivalent
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Diploma or Degree in IT

Other Requirements

• Valid driver's licence.
• Access to an own reliable vehicle.
• Must be able to work alternate weekends
• Ability and willingness to travel between business locations as required.

Knowledge & Skills

• Strong troubleshooting and fault-finding capability.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and wireless technologies.
• Knowledge of Microsoft operating systems and productivity tools.
• Familiarity with ticketing and IT Service Management systems.
• Strong customer service and communication skills.
• Excellent organisational and documentation abilities.
• Ability to work independently and manage competing priorities.
• Strong attention to detail and problem-solving skills.