IT Support Technician

Hire Resolve; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Negotiable salary

Job summary

A leading industrial chemicals wholesaler seeks an IT Support Technician to troubleshoot and resolve IT issues. Responsibilities include installing software and hardware, documenting tasks, and providing remote support. The ideal candidate has an IT-related degree, problem-solving skills, and understanding of Server software implementation. This role offers a dynamic work environment and is integral to maintaining operational efficiency within the company.

Qualifications

• Experience with web development platforms or languages is advantageous.
• Understanding of Server software implementation and maintenance is required.
• Experience with creating Users/Roles in a Domain environment.
• Knowledge of Active Directory on MS Server.
• Experience with creating users/roles in a Domain.
• Understanding of TCP/IP.
• Strong problem-solving and analytical skills.
• Technical knowledge of IT infrastructures.
• Proficient in PC and printer troubleshooting.
• Strong verbal and written communication.

Responsibilities

• Troubleshoot and resolve desktop support issues.
• Install and configure software, hardware, PCs, and laptops.
• Document all tasks and duties related to IT support.
• Document all tasks and duties related to IT support.
• Provide remote management and support services.
• Manage relationships with stakeholders, including suppliers and ISPs.
• Offer first-line support by addressing frequently asked questions.
• Maintain and update the website with product details and industry news.
• Develop and maintain the management reporting application.

Skills

Problem-solving skills

Technical knowledge of IT infrastructures

Strong communication skills

Users/Roles in Domain

TCP/IP

Problem solving

IT infrastructure

PC & printer troubleshooting

Communication skills

Education

IT-related degree or diploma

Tools

Active Directory

TCP/IP

Web development platforms

Job description

Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions within agreed-upon deadlines, ensuring smooth communication and technical support for both internal teams and external stakeholders. This is an exciting opportunity to support a dynamic, fast-paced environment with cutting-edge IT solutions.

Responsibilities

• Troubleshoot and resolve desktop support issues.
• Install and configure software, hardware, PCs, and laptops.
• Ensure systems are backed up and maintained properly.
• Document all tasks and duties related to IT support.
• Provide remote management and support services.
• Manage relationships with stakeholders, including suppliers and ISPs.
• Offer first-line support by addressing frequently asked questions.
• Maintain and update the website with product details and industry news.
• Develop and maintain the management reporting application.

Requirements

• IT-related degree or diploma. (Advantageous)
• Experience with web development platforms or languages. (Advantageous)
• Understanding of Server software implementation and maintenance.
• Knowledge of Active Directory on MS Server.
• Experience with creating Users/Roles in a Domain environment.
• Understanding of TCP/IP.
• Strong problem-solving and analytical skills.
• Technical knowledge of IT infrastructures.
• Proficient in PC and printer troubleshooting and fault-finding.
• Strong communication skills (both verbal and written).

Benefits

• Salary: negotiable

Contact Hire Resolve for your next career-changing move.

• Apply for this role today, contact Carmen Schafer or Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.