IT Support Specialist (Online Trading/Financial Services)

ATS Client; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

13th salary

Medical insurance after probation

Birthday bonus

Friday lunch

Monthly happy hours

Job summary

ATS Client in Cape Town seeks an IT Support Specialist to maintain IT systems, support users, and manage network operations in a fast-paced fintech environment.

You will administer VoIP (3CX/Asterisk), CRM platforms, and security infrastructure while collaborating with vendors. A 1–2 year track record and strong English skills are essential for success.

Qualifications

• Bachelor's or Master's degree in CS/IT/Network Engineering or related field.
• 1–2 years of relevant IT support experience.
• Hands-on knowledge of VoIP, CRM platforms, firewall/network config, Windows, 365 and AD.
• Strong problem-solving and independent work capability.
• Excellent English communication and time management across locations.

Responsibilities

• Provide hands-on IT support for hardware, software, and network issues.
• Install, configure and maintain VoIP systems (3CX, Asterisk).
• Administer and support CRM platforms with proper access control.
• Monitor firewalls and network infrastructure for security and compliance.
• Maintain workstations, printers, and network devices.
• Handle software installations and system upgrades.
• Document IT processes, configurations, and incident resolutions.
• Collaborate with external vendors as needed.

Skills

VoIP systems

CRM platforms

Firewall & network

Windows OS

Microsoft 365

Active Directory

English communication

multi-location support

Education

Bachelor's or Master's in CS/IT/Network Eng.

Tools

3CX

Asterisk

Fortinet

MikroTik

Job description

About the job IT Support Specialist (Online Trading/Financial Services)

Our client is a global online trading and financial services company that provides retail investors with access to a wide range of international financial markets. Through its technology-driven trading platform, the company enables clients to trade stocks, forex, commodities, indices, cryptocurrencies, and other financial instruments. Committed to innovation, accessibility, and delivering an exceptional customer experience, the company combines advanced trading technology, educational resources, and market insights to empower traders of all experience levels to participate confidently in global financial markets.

Role Overview

The IT Support Specialist will play a critical role in maintaining the stability, security, and efficiency of the company's IT systems. This hands‑on position is ideal for a proactive and technically skilled professional who thrives in a dynamic, fast‑paced Fintech environment. The successful candidate will be responsible for providing comprehensive technical support, managing network infrastructure, administering VoIP and CRM systems, and ensuring the day to day functionality of all IT operations.

Job Type: Full Time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 1- 2 years of relevant experience.
• Proven knowledge of: VoIP systems (setup, maintenance, troubleshooting), CRM platforms (experience with Forex CRMs is an advantage), Firewall and network configuration (e.g. Fortinet, MikroTik), Windows OS, Microsoft 365 and Active Directory
• Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
• Ability to manage multiple tasks efficiently and handle IT operations independently.
• Excellent English communication skills
• Ability to prioritize tasks effectively and manage time across multiple locations.

Responsibilities

• Provide hands‑on IT support to employees (hardware, software, network troubleshooting).
• Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
• Administer and support CRM platforms, ensuring system performance and access management.
• Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
• Maintain and troubleshoot workstations, printers and network‑connected devices.
• Handle software installations, upgrades, and ensure all systems run efficiently.
• Document IT processes, configurations, incident resolutions and create user‑friendly technical guides.
• Collaborate with external vendors and service providers when needed.

Benefits

• A dynamic, multicultural working environment
• Professional development opportunities and continuous learning
• 13th salary;
• Medical insurance after the probationary period;Birthday Bonus.
• Friday Lunch by the company.
• Monthly Happy Hours and Surprise Boxes gifts.