IT Support Specialist (Online Trading/Financial Services)

Black Pen Recruitment; Cape Town; On-site; ZAR 260,000 - 360,000; Full time

Benefits offered by this job

Medical insurance after probation

Birthday bonus

Friday lunch

Monthly happy hours

Surprise boxes gifts

Job summary

Black Pen Recruitment supports a global online trading and financial services client in Cape Town. The IT Support Specialist ensures stable IT operations and helps staff across the organization.

The role covers VoIP, CRM administration, firewall management and Windows/Microsoft 365 support in a fast-paced fintech environment. Onsite, full-time position with development opportunities.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.
• 1–2 years of relevant IT support experience.
• Knowledge of VoIP, CRM platforms, firewall/configuration, Windows OS and Microsoft 365.

Responsibilities

• Provide hands-on IT support to employees including hardware, software and network issues.
• Install, configure and maintain VoIP systems (3CX/Asterisk).
• Administer and support CRM platforms and ensure access management.
• Monitor firewalls and network infrastructure for security and compliance.
• Maintain workstations, printers and networked devices.
• Handle software installations, upgrades, and ensure systems run efficiently.
• Document IT processes, configurations and incident resolutions; create user guides.
• Collaborate with external vendors and service providers as needed.

Skills

VoIP systems

CRM platforms

Firewall & network

Windows OS

Microsoft 365 / Active Directory

Problem solving

Multitasking

Prioritisation

Education

Bachelor’s or Master’s degree in Computer Science / IT

Tools

Fortinet

MikroTik

3CX

Asterisk

Job description

Cape Town, Western Cape, South Africa

Job Openings IT Support Specialist (Online Trading/Financial Services)

About the job IT Support Specialist (Online Trading/Financial Services)

Our client is a global online trading and financial services company that provides retail investors with access to a wide range of international financial markets. Through its technology-driven trading platform, the company enables clients to trade stocks, forex, commodities, indices, cryptocurrencies, and other financial instruments. Committed to innovation, accessibility, and delivering an exceptional customer experience, the company combines advanced trading technology, educational resources, and market insights to empower traders of all experience levels to participate confidently in global financial markets.

Role Overview

The IT Support Specialist will play a critical role in maintaining the stability, security, and efficiency of the company’s IT systems. This hands-on position is ideal for a proactive and technically skilled professional who thrives in a dynamic, fast-paced Fintech environment. The successful candidate will be responsible for providing comprehensive technical support, managing network infrastructure, administering VoIP and CRM systems, and ensuring the day to-day functionality of all IT operations.

Job Type: Full Time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 1- 2 years of relevant experience.
• Proven knowledge of: VoIP systems (setup, maintenance, troubleshooting), CRM platforms (experience with Forex CRMs is an advantage), Firewall and network configuration (e.g. Fortinet, MikroTik), Windows OS, Microsoft 365 and Active Directory
• Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
• Ability to manage multiple tasks efficiently and handle IT operations independently.
• Ability to prioritize tasks effectively and manage time across multiple locations.

Responsibilities

• Provide hands-on IT support to employees (hardware, software, network troubleshooting).
• Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
• Administer and support CRM platforms, ensuring system performance and access management.
• Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
• Maintain and troubleshoot workstations, printers and network-connected devices.
• Handle software installations, upgrades, and ensure all systems run efficiently.
• Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
• Collaborate with external vendors and service providers when needed.
• A dynamic, multicultural working environment
• Professional development opportunities and continuous learning
• Medical insurance after the probationary period;
• Birthday Bonus.
• Friday Lunch by the company.
• Monthly Happy Hours and Surprise Boxes gifts.