Technical Support Analyst

Placements24; George; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Paid time off

Professional development

Modern office in George

Job summary

Placements24 is seeking a skilled Technical Support Analyst in George, Western Cape to provide rapid technical assistance to internal teams and external customers. The role focuses on diagnosing hardware, software, and network issues, installing and configuring systems, and guiding users on best practices.

The ideal candidate will have 3+ years in a technical support environment, strong OS knowledge, and solid communication skills.

Qualifications

• 3+ years in technical support or IT helpdesk
• Strong knowledge of Windows and macOS
• Solid networking understanding and VPN troubleshooting
• Excellent problem-solving and under pressure
• Clear, effective communication with users at all levels
• Experience with ticketing systems and remote support tools
• Proactive in identifying and solving issues
• Certs such as CompTIA A+/Network+ are a plus

Responsibilities

• Respond to support requests via email, phone, and chat
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain software and operating systems
• Troubleshoot connectivity issues including VPN problems
• Document all activities, resolutions, and procedures
• Collaborate with IT to implement upgrades and new software
• Provide user training on system functionality
• Monitor performance and identify potential issues before impact

Skills

Technical support

Windows

macOS

Networking

VPN troubleshooting

Ticketing systems

Remote support

Communication

Problem solving

Proactive attitude

Education

CompTIA A+

CompTIA Network+

Tools

Remote support tools

Ticketing systems

VPN clients

Job description

About the Role

Our client, a rapidly expanding e-commerce platform, is looking for a skilled and dedicated Technical Support Analyst to join their team in George, Western Cape . This role is pivotal in ensuring our client's online operations run smoothly by providing immediate and effective technical assistance to both internal teams and external customers. The ideal candidate will have a strong aptitude for understanding technical systems and a commitment to delivering outstanding support. You will play a key role in resolving technical challenges, optimizing system performance, and contributing to the overall user experience. This is an excellent opportunity to advance your career in a forward-thinking company.

Key Responsibilities

• Respond promptly and efficiently to technical support requests from various channels (email, phone, chat).
• Diagnose and resolve hardware, software, and network issues for internal users and external customers.
• Install, configure, and maintain software applications and operating systems.
• Troubleshoot connectivity issues, including network access and VPN problems.
• Document all support activities, resolutions, and technical procedures accurately.
• Collaborate with IT specialists to implement system upgrades and new software.
• Provide training and guidance to users on system functionalities and best practices.
• Monitor system performance and identify potential issues before they impact users.

Requirements

• A minimum of 3 years of experience in a technical support or IT helpdesk environment.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts and troubleshooting tools.
• Excellent problem‑solving skills and the ability to work under pressure.
• Effective communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with ticketing systems and remote support tools.
• A proactive approach to identifying and resolving potential technical problems.
• Relevant certifications (e.g., CompTIA A+, Network+) are advantageous.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package designed to support employee well-being.
• This includes medical aid, paid time off, and opportunities for ongoing professional development.
• You will work in a vibrant and collaborative atmosphere, with access to modern office facilities in George, Western Cape .
• Join a company that values innovation and provides a clear path for career growth and advancement within the tech sector.
• This role offers stability and the chance to be part of a successful and growing business.