It Support Analyst

Provantage; Gauteng; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Provantage is seeking an experienced IT Support Specialist to deliver first- and second-line technical support across the business. You will ensure IT services remain reliable by promptly resolving user issues and keeping accurate documentation.

The role requires at least five years in IT support, strong knowledge of Windows, Microsoft 365 and networking, and willingness to travel between company sites as needed. Matric and IT-related certifications are preferred.

Qualifications

• Minimum 5 years IT support or service desk experience.
• Strong knowledge of Windows, Microsoft 365 and general networking.
• Experience supporting laptops, desktops, printers and mobile devices.

Responsibilities

• Manage, prioritize and resolve service desk tickets.
• Provide first- and second-line support remotely and onsite.
• Troubleshoot hardware, software, network and connectivity issues.
• Install, configure and maintain laptops, desktops, printers and other IT equipment.
• Set up user accounts, email, applications and access permissions.
• Assist with onboarding, offboarding and equipment allocation.

Skills

Windows OS

Microsoft 365

Networking

Active Directory

Troubleshooting

Communication

Education

Diploma in Information Technology or Computer Support

Matric

Tools

Active Directory

Windows Server

Job description

To provide efficient first- and second-line technical support across the business, ensuring that user issues are resolved promptly and IT services remain reliable.

Key responsibilities

• Manage, priorities and resolve service desk tickets.
• Provide first- and second-line support to users remotely and onsite.
• Troubleshoot hardware, software, network and connectivity issues.
• Install, configure and maintain laptops, desktops, printers and other IT equipment.
• Set up user accounts, email, applications and access permissions.
• Assist with employee onboarding, offboarding and equipment allocation.
• Support Microsoft 365, Windows and other business applications.
• Escalate complex incidents to senior IT staff or service providers.
• Maintain accurate asset, ticket and technical documentation.
• Assist with software updates, patching and endpoint security.
• Provide support for meeting rooms, mobile devices and remote users.
• Follow IT security policies and protect confidential company information.
• Matric
• Certificate or diploma in Information Technology or Computer Support
• CompTIA A+ and Network+ certifications would be preferred
• Microsoft 365 or other relevant Microsoft certifications would be advantageous
• Previous IT support experience is essential
• At least five years of IT support or service desk experience.
• Good knowledge of Windows, Microsoft 365 and general networking.
• Experience supporting laptops, desktops, printers, and mobile devices.
• Understanding of Active Directory, user accounts and access permissions.
• Strong troubleshooting and communication skills.
• Valid driver’s license and willingness to travel between company sites when required.