IT Support Consultant

Boardroom Appointments; Sandton; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Boardroom Appointments is seeking an IT support professional to manage and troubleshoot the client ICT environment, respond to end-user queries, and coordinate IT operations and policy adherence. The role involves overseeing data security, network access, and backup systems, with future installation planning and vendor coordination.

Strong customer focus and integrity are essential. Candidates should have hands-on networking experience, knowledge of SharePoint and related technologies, and a

Qualifications

• Proven working experience in IT support services or relevant experience.
• Excellent knowledge of technical management, and of computer hardware/software systems.
• Sufficient understanding of technologies to allow for first line troubleshooting: SharePoint, MCOP, Zscaler, HikeVision.
• Hands-on experience with computer networks, network administration and network installation.
• Solution oriented, and insightful with the ability to take initiative.
• Good time management and administrative skills.
• Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients.

Responsibilities

• Provide support and troubleshooting for the clients current ICT environment.
• Respond to end user queries and requests.
• Plan, organize, control and evaluate IT and electronic data operations.
• Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.
• Coordinate and oversee vendors with respect to security of data, network access and backup systems.
• Coordinate future installations and implementations.
• Identify problematic areas and advise on suitable solutions.
• Preserve assets, information security and control structures.

Skills

IT support experience

Technical management

Hardware & software knowledge

Networking

Problem solving

Time management

Administrative skills

Customer focus

SharePoint

MCOP

Zscaler

HikeVision

Tools

SharePoint

MCOP

Zscaler

HikeVision

Job description

• Proven working experience in IT support services or relevant experience
• Excellent knowledge of technical management, and of computer hardware/software systems
• Sufficient understanding of the following technologies to allow for first line trouble shooting:
• SharePoint
• MCOP
• Zscaler
• HikeVision
• Hands-on experience with computer networks, network administration and network installation
• Solution orientated, and insightful with the ability to take initiative
• Good time management and administrative skills
• Honesty, integrity and a customer centric disposition, viewing both the organization and users as clients

Responsibilities:

• Provide support and troubleshooting for the clients current ICT environment.
• Respond to end user queries and requests.
• Plan, organize, control and evaluate IT and electronic data operations.
• Ensure implementation of the organisations policies and standards are adhered to with respect to infrastructure, systems and data.
• Coordinate and oversee vendors with respect to security of data, network access and backup systems.
• Coordinate future installations and implementations.
• Identify problematic areas and advise on suitable solutions.
• Preserve assets, information security and control structures.