IT Support Apprentice - Hybrid, Stipend, Midrand

Placements24; Midrand; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Stipend provided

Hands-on mentorship

Hybrid work arrangement

Career progression potential

Job summary

WhatJobs Direct is seeking an IT Support Technician Apprentice in Midrand, Gauteng. This role offers hands-on learning in a fast-paced IT environment, focusing on end-user support, hardware and software troubleshooting, and IT infrastructure maintenance.

Ideal candidates have a Grade 12, a genuine interest in IT, and strong problem-solving and communication skills. Hybrid work arrangements apply, with training and mentorship provided throughout the apprenticeship.

Qualifications

• Basic IT fundamentals and eagerness to learn.
• Good understanding of computer hardware and operating systems (Windows/macOS).
• Willingness to learn networking concepts and IT practices.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Troubleshoot hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT assets, support requests, and resolutions in the ticketing system.
• Support the IT team in managing and maintaining server infrastructure.
• Contribute to the development and implementation of IT policies and procedures.
• Participate in IT projects as assigned by the IT Manager.
• Stay updated with the latest IT trends and technologies to suggest improvements.

Skills

IT basics

Hardware knowledge

Networking basics

Communication skills

Team player

Education

Grade 12

Job description

WhatJobs Direct is seeking an IT Support Technician Apprentice in Midrand, Gauteng. This role offers hands-on learning in a fast-paced IT environment, focusing on end-user support, hardware and software troubleshooting, and IT infrastructure maintenance.

Ideal candidates have a Grade 12, a genuine interest in IT, and strong problem-solving and communication skills. Hybrid work arrangements apply, with training and mentorship provided throughout the apprenticeship.