IT Service Centre Intern

Clicks Group Limited; Cape Town; On-site; ZAR 120,000 - 180,000; Part time

Job summary

Clicks Group is seeking IT Service Centre Interns for a fixed term contract at the Cape Town head office. The role reports to the Service Centre Supervisors/Service Manager (IT) within the IT department.

Your duties include providing phone and email support, logging and tracking incidents, and owning requests from start to finish to restore IT services promptly. Opportunities to work weekends and holidays may arise.

Qualifications

• Knowledge of information systems and how they support business processes.
• Familiarity with IT incident management and service request handling.
• Understanding of customer service principles and ITIL-like practices.

Responsibilities

• Providing telephonic and email support to users.
• Accurately record, assign, escalate and track incidents and service requests.
• Taking ownership of incidents and service requests from initiation to closure.
• Delivering first line technical support to promptly restore IT services within service levels.
• Engaging with business users and vendors to meet service levels.
• Ensuring IT incidents and requests are resolved with a high level of customer satisfaction.
• Perform standby work in the IT Service Centre as needed.

Skills

Info systems

Policies & procedures

Governance framework

Incident management

Customer service

Communication

Education

Matric / Grade 12

IT Diploma

Job description

IT Service Centre Intern - Fixed term contract

Listing reference: click_027350

Listing status: Online

Apply by: 15 October 2026

Position summary

Job category: Others: IT and Telecommunication

Location: Cape Town

Contract: Fixed Term Contract

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisors/Service Manager (IT).

Job Purpose

The purpose of the job will be to ensure the cost effective management of IT Incidents and service requests from end to end point of view and to provide dynamic IT Support within the agreed Service Promise.

Job Objectives

• Providing telephonic and email support to users
• To accurately record, assign, escalatre and track all incidents and service requests
• Taking ownership of incident and Service request from initiation to closure
• To deliver dynamic first line technical support in order to promptly restore IT Services within service levels
• To engage professionally with business users and vendors to provide customer service within agreed service levels
• To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
• To perform standby work from time to time in the IT Service Centre
• WIllingness to work weekends, Public holidays and Sundays if and when required

Job related knowledge and skills

• Knowledge of Information Systems
• Knowledge of company policies and procedures
• Knowledge of governance framework
• Knowledge of customer service and incident management processes
• Strong verbal and written communication skills
• Analytical and technical computer skills

Education and Experience

• Matric / Grade 12
• IS or IT Diploma
• Deciding and Initiating Action
• Writing and Reporting
• Planning and organising
• Analysing
• Applying Expertise and Technology
• Delivering Results & Meeting Customer Expectations