IT Service Centre Intern: Hands-On IT Support

Clicks Group Limited; Cape Town; On-site; ZAR 120,000 - 180,000; Part time

Job summary

Clicks Group is seeking IT Service Centre Interns for a fixed term contract at the Cape Town head office. The role reports to the Service Centre Supervisors/Service Manager (IT) within the IT department.

Your duties include providing phone and email support, logging and tracking incidents, and owning requests from start to finish to restore IT services promptly. Opportunities to work weekends and holidays may arise.

Qualifications

• Knowledge of information systems and how they support business processes.
• Familiarity with IT incident management and service request handling.
• Understanding of customer service principles and ITIL-like practices.

Responsibilities

• Providing telephonic and email support to users.
• Accurately record, assign, escalate and track incidents and service requests.
• Taking ownership of incidents and service requests from initiation to closure.
• Delivering first line technical support to promptly restore IT services within service levels.
• Engaging with business users and vendors to meet service levels.
• Ensuring IT incidents and requests are resolved with a high level of customer satisfaction.
• Perform standby work in the IT Service Centre as needed.

Skills

Info systems

Policies & procedures

Governance framework

Incident management

Customer service

Communication

Education

Matric / Grade 12

IT Diploma

Job description

Clicks Group is seeking IT Service Centre Interns for a fixed term contract at the Cape Town head office. The role reports to the Service Centre Supervisors/Service Manager (IT) within the IT department.

Your duties include providing phone and email support, logging and tracking incidents, and owning requests from start to finish to restore IT services promptly. Opportunities to work weekends and holidays may arise.