IT Network Support (Dispatch) KIM

Brilliant Computers; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Brilliant Computers in South Africa seeks a Network Hands & Feet technician to perform onsite support for remote troubleshooting and basic device checks. You will connect via console, follow approved steps, and assist the Remote Support Team with rack, cabling, and post-install verification.

The role emphasizes safety, basic configuration tasks under instruction, and ensuring proper cabling, labeling, and equipment identification on site.

Qualifications

• Working at Heights certification required.
• Medical fitness certificate required.
• Onsite technical work with safety compliance.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect via console to network devices and follow remote instructions.
• Assist Remote Support Team with access to devices, racks and ports.
• Perform basic checks (link status, port mapping, cabling condition).
• Rack mounting/unmounting and cable management per site rules.
• Coordinate with Remote Support Team for post-install verification.
• Execute basic configuration steps only when instructed and approved.

Skills

Networking basics

Following instructions

Documentation

Cable management

Education

Working at Heights Training Certificate

Medical Fitness Certificate

Tools

PuTTY

AnyDesk

Terminal tools

Console cable

Patch cables

Screwdriver kit

Cable tester

Job description

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Requirements

• Working at Heights Training Certificate
• Medical Fitness Certificate

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)